SOLD.comReviews of sold.com

Response from SOLD.com· Apr 16, 2025

Hi Mark, We’re sorry to hear you’re disappointed with your experience. If you take a look at many of our other reviews, you’ll see that a number of agents are finding real success on our platform and we’ve been proudly serving agents and home sellers for over 7 years, with more activity now than ever before. Just to clarify a few inaccuracies in your review: You were not charged $200 per month. You paid a one-time fee of $1,980 for a 12-month Guaranteed Display subscription. This program was designed to boost your visibility in your chosen ZIP codes because your organic rank averaged 34 compared to other agents in those areas. It also waived the referral fee on any deal you closed directly with a consumer. At the time of your cancellation, you still had 24 active leads in your dashboard, and while some may have chosen other agents, several remain viable if followed up with consistently. We’re sorry this didn’t work out the way you hoped, but that doesn’t mean the system lacks value, it simply may not have been the right fit for your business at this time. We’ve gone ahead and canceled your subscription and removed you from the network as requested. We wish you the best moving forward.

Response from SOLD.com· Mar 27, 2025

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial experience with SOLD.com hasn’t met your expectations, and we appreciate the opportunity to address your concerns. We understand that waiting 24 days without seeing the results you hoped for can be frustrating. That said, our lead generation program is designed for long-term success. You purchased a 12-month sponsorship in one zip code, and during onboarding, we provided transparent data on expected volume and recommended sponsoring multiple zip codes to increase your lead flow. Like most marketing efforts in real estate, success takes consistency and time — many agents see meaningful results after a few months of working the system and following up with leads. Regarding the lead in question: we only mark leads as “confirmed” when a homeowner explicitly requests an appointment with an agent. At the time of the request, the consumer was actively interviewing agents. Also, please note that our referral fee is only applicable if you successfully list and close the transaction — you’re never charged just for receiving a lead. As for your login issues and difficulty reaching support — that’s not the experience we aim to provide. We’ll be reaching out directly to ensure your portal access is working properly and to provide better support moving forward. We truly want our agents to succeed and we’re confident that if you continue to engage with the program, follow up on your leads, and give it more time, you’ll see the results other agents have experienced. Thank you again for your feedback — we’re here to help and look forward to turning this around with you.

Response from SOLD.com· Mar 18, 2025

We appreciate your feedback and the opportunity to clarify this situation. We did reach out to you on March 6th regarding your request, but unfortunately, we did not receive a response from you. Our goal was to discuss the situation and explain why a refund was not initially approved. Per our Terms of Use, which were emailed to you at the time of purchase, your subscription automatically renews 12 months from the purchase date and continues on a month-to-month basis until canceled. Additionally, we send a reminder email 21 days before the renewal charge, which in your case was sent on February 4th, but we did not receive a cancellation request from you at that time. When you reached out about cancelling, your account had already remained active for almost two additional weeks following the renewal. If you had notified us earlier or responded to the reminder email, we absolutely would have worked with you on a resolution, as we do for agents who communicate in a timely manner. We’re sorry to hear the service wasn’t the right fit for you. Over the course of your time with us, we provided around 40 referrals, and while not all may be ready to transact immediately, they ultimately do. We highly encourage you to stay in touch with those leads, as nurturing them can lead to future opportunities and a return on your investment. If you have any further questions, we’d be happy to discuss them with you directly. Please feel free to reach out. You can also email us at [email protected]

Response from SOLD.com· Jan 31, 2025

Hi Helen, Thank you for taking the time to share your experience. I’m truly sorry to hear that things haven’t gone smoothly for you. We never want any of our agents to feel frustrated or unheard. I want to address your concerns directly: • Your dashboard issue was likely due to a mismatch in the email used for your webinar registration and your SOLD.com account. This sometimes prevents automatic activation, but a quick call or email always resolves it. • Your account has been activated since December, and I can confirm that you’ve spoken with three of our customer service representatives (real people, not bots) in the past 30 days. • I understand your frustration regarding the referral you received, and I’d love to discuss ways we can ensure you’re getting the best possible value from our platform. Since you just activated, you will be see lots more leads from our service. To make sure everything is clear and resolved to your satisfaction, I’ve asked a team member to reach out to you directly. You should receive a call shortly. We appreciate your feedback and your patience, and we’d love the opportunity to turn this experience around for you. Please let us know how we can best support you moving forward.

Response from SOLD.com· Jan 14, 2025

Hi Waylon - We set up an appointment for you after the client came to SOLD.com exploring their options and you accepted the appointment with the expectation that we would be getting paid a referral fee. Any time we set up an appointment for you, you have the option to decline it (so we can set it up with another agent) or if you do accept and provide documentation of the prior relationship, listing agreement, etc. then we don't pursue collecting a fee. That is why you still were expected to pay a fee (this is also outlined in the referral agreement we have with you and all agents in our network)

Response from SOLD.com· Dec 8, 2024

Thank you for sharing your feedback. I’m sorry to hear you haven’t seen the success you were hoping for. At SOLD.com, we’ve been connecting homeowners and agents for over 6 years, helping thousands achieve their goals - we’re committed to providing value to all of our customers and can assure you that it works. We understand your frustration, and we take concerns like yours seriously. To clarify, our leads go through multiple verification steps to ensure quality. We validate email addresses, confirm phone numbers, and cross-check lead information with public records to match property ownership. However, if you’re encountering issues like “fictitious” numbers, we’d appreciate it if you could share specific examples with us so we can investigate and address them directly. While some leads may not be ready to sell immediately, we strive to qualify every lead through the methods mentioned above and our concierge service, which personally calls each lead to set up appointments for our agent partners. If your experience calling leads has been frustrating, we’re happy to have our concierge team handle this for you so you can focus on closing deals. Regarding your comment about reviews, we value transparency and do not ask anyone to remove or change their reviews. In fact, SOLD.com is proud to hold a Trustpilot certification for allowing all reviews—positive and negative—to be publicly displayed. This ensures we remain accountable and continue improving. We genuinely want to help make this partnership work for you. Please feel free to reach out directly if you’d like to share more details or explore additional ways we can support you.