Solawave Inc.Reviews of solawave.co

1st of all, I love Solawave products and yes, they work. At least they do for me, and the people I have gifted it to. Kat was absolutely amazing through 2 warranty replacements. As a person with 98% customer service background, I can tell you that what she does, and how she does it, ensures I will 100% keep coming back to purchase Solawave

I am a 64 year old woman and I can see a marked difference in my texture and firmness on my skin. I loved it so much I purchased 3 more to give to my family. I would highly recommend this product and this company.

Kat is amazing. Million dollar raise. No less!

I’ve been reading reviews for the SolaWave wand for a while and have seen mostly good reviews. The BOGO Black Friday special was the push to make me try this out. ($200 for a device is more than I would typically spend, and I was a little leery when my order took a bit longer than I expected to process/ship.). I emailed customer service to follow up on 12/4, and received an incredibly fast response from a customer service rep named Kat, who not only followed up on this, but TRACKED my order until received. One item was missing, and again, she responded almost immediately to get this resolved. Missing order is in the works. There are lots of start ups that just want to turn a profit, but when the team is 💯 in getting this taken care of, it leaves good marks in my book. Thank you Kat for your exceptional customer service!!!! I can’t wait to put this little gadget to good use!

My Solawave wand suddenly stopped working and after unsuccessfully doing all the troubleshooting steps recommended, I reached out to their customer service for help. They were really amazing from the moment I submitted my inquiry until the full resolution of my case (which resulted in replacement wand). They were very communicative and followed up with me throughout the order for my replacement, down to confirming I received it delivered. Why can’t all companies be like this? I was so impressed with their level of customer care!! Jon assisted me and was so helpful with all my concerns.

I purchased two Solowave wands solely because of the help I received from Nicole in Customer Service. Nicole spent a considerable amount of time on the phone explaining their products. She is extremely knowledgeable when it comes to the skincare market! During our conversation, she mentioned a skincare product (which many don't know about) and happens to be my absolute favorite! It made me value her opinion plus gave me the push I needed to purchase. Solowave is very lucky to have her on their team! She is a true asset!

Best Customer Service!!!!! I ordered the mask and wand still waiting for delivery. What can I say Teresa was on top of her game. She went above and beyond to make me happy. She was very fast to answer all my questions. It is my first time ordering from Solawave and was a little scared because I never spent so much on face products but everyone was saying the best things about the mask and wand I was dying to try and the outcome looked great. I will write another review on the products once I receive them.

I LOVE Solawave wand! I've been using this almost every night for about a year. It's so easy to use and relaxing. And I believe it's helping with the fine lines and overall texture and complexion. I'm happy with the results so far. It's also gentle on my sensitive skin. When my wand broke by gently cleaning one day, the customer service (Mark) reached out to me right away with an offer to send me a replacement. He continued to update me on the replacement order and checked in with me until I received the package. Truly amazing customer service. I would highly recommend the Solawave wand to anyone thinking about trying red light therapy or looking for a way to improve skin.