Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
141 reviews
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Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 107 reviews with 5 stars · Clear filters
My wand is the holy grail in my routine!! Recently it started acting up on me, and being afraid it would quit completely I reached out to customer service to see what my options were. I was given super quick responses for some trouble shooting, and in the end directed to make a return and they’ll be sending a replacement!! I will forever be a Solawave fan, and this just sealed the deal for me!!
By iriesk
I am really loving using the Solawave skincare wand. I wish I had taken before and after photos! I have been using the Solawave wand for almost a month. It has improved my skin and fine lines. It really is amazing. I highly recommend it. The customer service is Fantastic!
By DONNA M.
I received a Solawave wand as a gift and had a problem with it. Called Customer Service and after chatting with Mary she deemed a replacement was available and took care of the entire transaction. She was friendly, and knowledgeable and made this the best return experience I've ever had. I was impressed with the way she handled the matter.
By Bonnie P.
I contacted Solawave about a Christmas gift (Solawave wand) that wasn't working quite right. I had already looked at the FAQs and troubleshooting ideas they had posted but the wand was still shorting out on me. At first I was bummed that I didn't hear back from them - so I contacted via Instagram instead. And that's when their Instagram account folks said, "Did you double check our email address as a .co and not a .com?" And sure enough, I had typed .com -- once I sent an email to the correct email address, I heard back within minutes. (Minutes!) We emailed back and forth about my issue - and the very helpful person named Nica is sending me a replacement wand at no charge. They resolved this so quickly and without hassle. I'm so happy with this result, because I really enjoy using the wand and am already seeing great results. I took 'before' photos and will take updated photos soon. Thanks again to Nica!
By Katie J.
Excellent customer service. The wand is fantastic and easy to use. Highly recommend!
By Amy H.
Amazing and responsive customer service! ⭐️
By Ingrid M. G.
I am a new customer with Solawave and so far, the customer service experience has been impeccable! I had questions about fitting the wand in the travel case as well as registering my product and Nica was super helpful. You don't always get this level of customer service, so I really appreciate this brand and I'm extremely satisfied with my purchase. I tried my Radiant Renewal 4-in-1 Skincare wand today for the first time and so far I love it and have a good feeling it's going to work out really well!
By DV
just now NEW I bought a solowave wand from Ulta and it stopped working properly after 4 months. Ulta has a 60 Day return policy. I contacted solowave and provided my proof of purchase and they immediately took care of the issue and mailed a replacement. Hard ti find this type of customer service these days.
By Alicia F.
