Solawave Inc.Reviews of solawave.co

My original item was lost by courier, Solawave didn’t hesitate to send me a new one immediately and extremely responsive to my queries. Even going the extra mile to continually follow up on shipment and keep me updated!

My wand was turning "off" while I was using it on my face. I sent an email to support, and Janica was so helpful and friendly. She sent me detailed troubleshooting tips. I was using the wand as instructed, and it was faulty so Janica assisted me in getting a replacement. She was efficient and prompt, not to mention very sweet. Hopefully the new wand will work fine. Thank you, Janica!

I only leave positive comments when I feel very strongly about an experience. I purchased my Solawave wand directly from their website. I later found it on Amazon at a lower price. I contacted SolaWave Customer support about what I found and asked if their was a possibility of a price match. I received a response immediately from Luke in their Customer Service department with a notice of a refund to match the price on Amazon. I was so appreciated that! I trust that they truly believe in their product and cannot wait to try my wand. The quality of the products I purchase is equally as important and quality customer service!!! Thank you, Luke. They have a strong customer service team!

I order the newest wand and several other products and the package didn't arrive at my apartment, it was stolen! The customer service at Solawave was fantastic about getting back to me and sending a new package with my order to my work address, no questions asked. So happy with the customer service and prompt responses I received!

Bought my first wand in January 2023 andI had issues with it after about 3 months. Wand would not turn off. I contacted Solawave via on-line about the problem, and a new wand was sent to me, no charge. The 2nd wand started acting up shortly after I received it (wouldn't turn off...again), so I again contacted customer service. A 3rd wand was sent, and it has been working wonderfully. This wand has the on/off button - great improvement. The service I received was excellent, and I love the product.

Hey there! Solawave knows how to do it when it comes to customer service. The support and help that I recieved from both Dominic and Sherisse was ABOVE and BEYOND! They listened to me, they offered their support and knowledge of the specific product, and most importantly they helped me! They did all of that within a matter of minutes and they STILL treated me with the upmost respect that every human deserves. I cannot wait for my relationship with the brand to grow! Def a repeat customer here!!!

I recently purchased the Solawave red light wand and I was lucky enough to bag myself the valentines deal having the blue wand free. Considering I’m based in the UK, the international shipping was a lot faster than I expected. When the wands arrived, I experienced some intermittent power issues with the red light so I emailed customer support who responded less than 10 minutes later. Without hesitation, Tucker on the customer support team sent out a brand new wand! I’ve only just started using the blue device and I’m in love already. The conductive serum which I purchased alongside is divine, and I cannot wait for my new red wand to arrive so I can give that a go too. The YouTube videos and customer reviews on the device itself speaks volumes, but the customer service is exceptional and definitely worth the shout out. Thanks so much Solawave! :)

I love my skincare wand! I bought it a couple of weeks ago and I received it fast and with no issues. Super easy to use and I love how my skin feels.