Sends alot of spam-.
Sends alot of spam-.
By Carl
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SolarWinds Inc. is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure.
SolarWinds (solarwinds.com) has 15 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
15 approved reviews, newest moderated first
Sends alot of spam-.
By Carl
Impossible to cancel the service. Been bounced back and forth for days. Terrible customer service
By Marc Van Der P.
Horrible customer service and without any notice switched all licensing to subscription. Webheldesk is a garbage product they won't fix.
By IT D.
Awful awful awful. Avoid at all costs. Support requests take over a month to NOT be resolved and customer uptime and stability is not valued. We never had issues at Papertrail but SolarWinds handled the migration to their systems terribly and have been incapable of providing us with any level of support we would expect since.
By Dave
I've tried canceling my subscription. I email them. They still keep charging me for something I stopped using months ago.
By Filius L.
Just the most absolute trash company that has ever existed. Try to contact them about email to cancel billing because the bungled the migration from Papertrail and left my account in an unusable state, and they just don't reply. Nearly a scam, I'm sure they're billing people who aren't able to cancel, and are just stuck. Predatory companies like this should be shut down.
By Jeff S.
Not good, we have solution for remote access and it works but you can measure response in minutes.If you favor age of dialed connection, this company is for you, absolute fosil.
By Jan
SEC Charges SolarWinds and Chief Information Security Officer with Fraud, Internal Control Failures Complaint alleges software company misled investors about its cybersecurity practices and known risks. READ MEDIA RELEASE FROM the Securities and Exchange Commission
By J C.