SohnneReviews of sohnne.com

Response from Sohnne· Dec 1, 2025

Hi James, Thank you for taking a moment to share your thoughts. We are sorry to hear that the chair did not meet your expectations, and we understand how disappointing that can feel when you expect something sturdy and comfortable. For readers, we want to note that James contacted our support team and the case has already been addressed. We always work with customers individually to find a fair solution whenever a product does not match what they hoped for. James, if there is anything more you would like us to review or if you feel something remains unresolved, please reach out to our support team. We are always here to help and want to make sure every customer feels heard and assisted. Best, Sohnne team

Response from Sohnne· Dec 1, 2025

Hi Abi, Thank you for sharing your feedback. We want to understand your concern clearly, but the message here is a bit too brief for us to identify what went wrong. If you experienced an issue with an order or service, we truly want to help. Please feel free to email our support team with a little more detail so we can look into it properly and resolve anything that may have caused confusion. Your feedback matters to us, and we are always here to assist you. Best, Sohnne team

Response from Sohnne· Dec 1, 2025

Hi Gaby, Thank you for taking the time to share your full experience. We are genuinely sorry for the delays, the stress, and the disappointment you went through. Your frustration is completely understandable, and we apologize sincerely for the way the process unfolded. For readers, we would like to offer a brief clarification. The order, refund requests, and delivery timeline have all been reviewed again by our team. The refund has now been completed, and the case is fully closed on our side. We understand there were gaps in communication during the process, and we take responsibility for not providing clearer updates when you needed them most. Regarding the concerns mentioned in your edit, we want to reassure readers that our intention in reaching out was not to pressure or “bribe” anyone, but to try to solve the situation professionally and provide the compensation that was promised. Review verification requests submitted to Trustpilot are a standard part of their policy whenever timeline details or order information need confirmation, and not an attempt to silence your voice. Gaby, your comments about transparency and communication are taken to heart. We agree that clearer tracking updates and more consistent replies would have made a substantial difference. We are already improving our fulfillment tracking system and internal communication flow so customers can stay fully informed throughout their order journey. If there is anything further you would like us to clarify or if you still feel something is unresolved, you are welcome to contact us again. We will make sure your message is handled with priority. Thank you again for your honesty. Even difficult feedback helps us grow and improve. Best, Sohnne team

Response from Sohnne· Dec 1, 2025

Hi Anneliis, Thank you for taking the time to provide such a detailed explanation of your experience. We truly appreciate your honesty, and we are very sorry for the delays and miscommunication you encountered along the way. You are right to expect clarity and consistency, and we acknowledge that your experience fell short of those expectations. For readers, we want to clarify one point with respect and transparency. Our intention in sending a make-amends gift and following up was simply to acknowledge the inconvenience Anneliis experienced and to ensure she felt supported after the issue was resolved. It was not meant to pressure her into changing her feedback, only to show goodwill and take responsibility for the parts of the process that did not go smoothly. Regarding the PayPal confusion, that misunderstanding came from our attempts to confirm whether the original refund pathway was still active. Once it became clear that it was not, we clarified the next steps to complete the process correctly. We apologize for any confusion that caused. Anneliis, we appreciate that you took the time to describe what went wrong and what could have been handled better. Feedback like yours is how we continue improving our communication, fulfillment accuracy, and customer support. If you ever need additional clarification or wish to revisit anything, our team is always here to help. Thank you again Best,

Response from Sohnne· Dec 1, 2025

Hi Franz, Thank you for sharing your experience. We are truly sorry for the confusion and disappointment you went through, especially regarding the stock update and the delay in receiving follow-up communication. We understand how frustrating it is when expectations and timelines do not align, and we apologize sincerely. For readers, we want to clarify that Franz’s case has already been resolved and the refund was completed. The delay happened during a period of high order volume when some responses took longer than usual, and this understandably created uncertainty. That is on us, and it is something we have continued working to improve. Franz, we appreciate your patience while waiting for the cancellation and refund to finalize, and we regret that the experience caused you enough concern to consider further action. If you ever need additional confirmation or documentation for your records, please feel free to contact our support team and we will be happy to assist. Thank you again for bringing this to our attention and giving us the opportunity to make things right. Best, Sohnne team

Response from Sohnne· Dec 1, 2025

Hi R.B., Thank you for taking the time to share your experience. We are very sorry for the long delays and the confusion you faced regarding the shipping updates. We understand how upsetting it is when an order does not arrive within the communicated timeline, and we sincerely apologize for the frustration this caused. For readers, we want to clarify that this order was placed during a period when global logistics delays were significant, particularly for larger furniture pieces coming through customs. Unfortunately, this caused mixed tracking updates that did not meet our usual communication standards. We recognize that this created uncertainty, and that is something we take responsibility for improving. Regarding the refund, the case has since been reviewed and resolved. We never intend to leave a customer without support or without a clear path to a solution, and we are glad we were ultimately able to settle the matter. We understand, however, that the journey leading up to it was stressful, and we apologize for that experience. R.B., if you ever need additional documentation or have further questions about your past order, you are welcome to contact our support team at any time. We appreciate your feedback, and it helps us strengthen our communication and service for future customers. Thank you again for sharing your perspective. Best, Sohnne team

Response from Sohnne· Dec 15, 2025

Hi John, thank you for taking the time to share your experience. We’re truly sorry for the frustration this cancellation and return process caused—this is not the smooth experience we want for any customer. We understand how time-consuming it can be when you’re waiting for updates and a return label. If you’re still needing help, please reply to your open support thread with your order details and we will prioritize getting clear next steps and a resolution as quickly as possible. Thank you again for your patience. Best, Andy Sohnne team