Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SoGoodHair is listed under Hair Care & Styling.
SoGoodHair (sogoodhair.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 7 reviews with 1 star · Clear filters
Elendig service. Kontakta raskt ned oppgitt epost for kansellere bestillingen. Men nå sier dem jeg må betale 249kr for retur. Men enda ikke fått noe retur adresse. Har ikke åpna pakke eller noe. klar for å sende rett i retur.
By Elin Charlotte W.
Horrible hair. The smell alone is nasty.. Do Not Order from this company
By Customer
This company is complete scam! If I could give them zero starts , I absolutely would. What they advertise on their website and the pictures they send to convince you to buy are completely misleading. When the product arrived, it wasn’t even close to what was promised. The hair quality was awful, and the product looked nothing like the pictures. They claim on their website that you can return the product and get a refund, but that’s a total lie. They refuse to honor their return policy and give excuses instead. Their customer service is terrible, full of nothing but lies and manipulation. Please save your money and buy somewhere else. This company does nothing but play with your head and steal your money.
By Danayit A.
this company is a Chinese fraud based in China. DO NOT BUY ANYTHING FROM THEM, they are FRAUDULENT in ALL of their activities! Do NOT risk buying anything from them.
By Carolyn R.
If I could give zero stars I would. This is a sketchy company. I placed an order for a hairline lace frontal for $55 on April 9, 2024 and got a confirmation email. My order No. 3A200002279. Since then it's been radio silence from SogoodHair. No information if the order has shipped or even a shipping label created. Please stop false advertising on Instagram about products you cannot deliver. Buyer beware!! That's my $55 gone!! 😡😭
By Rita N.
I placed an order and attempted to cancel it 20 minutes later. Their refund/cancellation policy stated you are entitled to a full refund if you cancel before it ships. They have the chat button disabled so you have to send a email. I sent the email and received no response. Beware the company seems a bit sketchy
By Lashanda T.
The hair had a very strong foul smell.. was dry and seemed to be a synthetic mix. I got 6 bundles and when I complained they said they will exchange but I would have to wait 7 weeks for replacement or pay 39 dollars for return shipping. BEWARE
By Latoya
