Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
29 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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So Good Shop (sogoodbb.com) has 29 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 16 reviews with 1 star · Clear filters
Buyer beware! I purchased close $100 worth of product from this company. It never arrived. This company has extremely bad business practices. When the items you purchased do not arrive, they say, sorry. Too bad and keep your money. No refund. No replacement. Unbelievable. They refuse to provide proof of delivery. Apparently, I am not the only consumer they ripped off. Check out the bad reviews.
By Yen
Its a scam i took one for the team and put my card on there just bc the deal where TOO good to be true. Tho i thought it might have been a sus site just because you cant even make a log in or give an email anywhere on the site to receive a conformation number. But anyways i tried it and when i put my card in there was no conformation number the cart just clears. This is the only sus site ive ever but my card on and ive been get charged for random things like 100$ lyfts 77$ deliver charges and multiple attempted bank transactions. I have proof but im on my laptop at the moment.
By Cyan B.
I ordered 4 wigs and they sent me 3 wigs of the same kind that I DID NOT ORDER, Have emailed them several times as well as called the phone number which is constantly Busy..... Have yet to get a response from them via email... I want my merchandise or my money refunded back to me... Customer service seems non-existent
By Annette R.
This wig is beyond horrible, shedding, ugly, too short, nappy and no resemblance to image shown for description.
By Jackie
Seems to be a scam. I never received my order.
By Paula S.
I ordered a wig from this company. This wig is horrible. This is not the wig that was advertised on outre s website. This looks like a wig from party city. This company is a dishonest. I will never order from them again
By Jamika J.
You can't trust this company. Please do not buy from them online - they are master scammers, they will secure a tracking number for your address, but will never send the package. Shame on them for being thieves and liars.
By CC E.
I received my order and was very disappointed. The wig is nothing like what the model displayed. The color is black and white, not salt and pepper. It is awful. I ordered two thinking this is it, just what I want and OMG, what a shock and total dissappointment. I will not return them because you only want to give a store credit rather than a refund. They will be donated to the American Cancer Society in hopes that someone will be able to use them. I will never order from you again nor recommend you to anyone Marilyn Washington
By Marilyn W.
