Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
11 reviews
Softstar ShoesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Softstar Shoes specializes in barefoot and minimalist footwear that supports healthy, natural movement. Founded in 1985, we handcraft all of of our shoes in our Oregon workshop using premium, responsible sourced materials. Ours hoes are designed with a wide toe box, zero drop sole, and flexible construction to allow your feet to move the way nature intended – whether you're walking, running, hiking, or just living everyday life. From ultra-light barefoot running shoes to durable leather boots and cozy sheepskin skippers, every Softstar shoes is made with comfort, sustainability, and foot health in mind.We proudly manufacture all of our footwear in the USA and are committed to ethical craftsmanship and transparent business practices.Thousands of customers trust Softstar for shoes that blend anatomical design with timeless style. We offer free shipping (for US customers), responsive customer service, and a commitment to helping you find your perfect fit so you can be stronger from the ground up.
Softstar Shoes (softstarshoes.com) has 11 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
11 approved reviews, newest moderated first
If I ever receive my order, I’ll review the shoes. I placed my order September 16th, it is now October 1st and the only communication I received was that my order was received, no tracking, no clue as to when they are planning to ship. I sent an email regarding this and I received a ‘how did we do’ message. I sure hope the shoes are worth the wait
By Dan B.
I ordered a pair of shoes that was slightly too big, and besides that the style wasn't really my cup of tea (though the shoes were clearly well made). I got around to returning it near the end of the 45 day return window and by the time the package had arrived back to them, it had been more than 45 days since I got it. I was expecting they'd try to pull a sleazy move and not refund me, but they refunded me. So 5 stars.
By L. A. Ramos-Whitlock Andy R.
Every pair runs a different size so no guarantee that they will fit . One shoe is super big others normal. The customer service use to be good but I will never buy or refer my clients to them in the future because of their extremely rude behavior. The last two pairs ran different than the same style previously bought and the company responded to my questions about that with extremely rude behavior. I wasn’t even asking for a refund. I told them I could live with the more narrow shoe but the other was sewn wrong and sold as new. They would not even have a conversation about it
By Faye
Wonderful soft shoes, great customer service.
By Susan S.
What a wonderful thing to have a cool shoe maker in our community! And awesome shoes too!
By Sean S.
Super awesome experience and the store is super cool Super helpful service.
By Fred W.
I’m looking forward to my new shoes! Customer service was very helpful in finding fit and style. Only drawback is the style chosen has limited neutral color options.
By Kerin B.
Real people who make shoes here in USA, Excellent customer service and they care about their quality. Shoes feel like leather gloves on my feet, leather is gorgeous and smells good. When I have issues, I can chat or call and talk to a real human, their email is great too. It is hard to buy shoes over the internet, but these people bend over backwards to help me get the shoes I need and my feet (and back) are grateful. Keep up the excellent work!
By Tracy V.
