Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35 reviews
SocketLabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SocketLabs’ complete email sending solution is designed for both complex and simple senders looking for reliability, control, and success. Automated, near-real-time IP management to prevent delivery issues, prioritized subaccount management for proactive optimization, rapid data injection to inform decisions, and 99.999% uptime for complete confidence makes SocketLabs the right choice for senders.
SocketLabs (socketlabs.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 4 reviews with 1 star · Clear filters
I'm using socket labs from last 5 months and I'm totally frustrated with their services. No support, no direct email contacts for fast resolution. Even my plan for instant services. Sent10 mails to their support but never got reply nor ticket id.
By Vincent
I've been using it for years (due to the cost) and the only positive thing – some would say the most important – is the deliverability. Furthermore, performance has declined alarmingly, navigating within the application is a nightmare due to slowness, sessions are very short and interrupt when editing emails, leading to loss of huge amount of work, the UI/UX is horrible.
By Macrosoft S.
Probably worse service. They offer fake 40,000 free trial. After "sending" 4000 emails I downloaded csv with all sent emails. From that csv I realize that they sent only 158! Rest were duplicates. After I downloaded that file they just close my account without valid reason!! Avoid this is SCAM! On top of that when account is close all links are broken after. So all my subscribers got email with all broken links now!
By Simon S.
Until an hour ago i’d have given SocketLabs 5 stars. However they have suspended our server for high spam content, when the same email has been sent out over the past 2weeks 7,000 times. They have also suspended over the weekend when no support is on until Monday afternoon as they are an American company. No weekend support despite their website stating 24/7 support.
By Rachel B.
Response from SocketLabs· Mar 16, 2020
Hello Rachel, thank you for your feedback. We can understand that account suspension can be disappointing. Please understand we must take violations of our Acceptable Use Policy very seriously for the safety of all customers. We must understand more about your email traffic and need to complete the investigations to reopen your account. Although the SocketLabs team is currently working directly with you to address the situation, please understand that compliance issues are typically handled during normal business hours.
