Social SenseiReviews of socialsensei.co

I would not recommend working with them – they are very disorganized. The communication with the assistants was awful. They did not send reports as they said they would. I saw some growth but it was slow and it did not meet my expectations. They also followed accounts that didn’t have anything to do with my niche. Not a good experience.

Stay Away, I did my research on this company before i chose to work with it and I still got scammed. Fake phone numbers, automated answer machines and only communicate through emails. I placed and order for 500$ over 2 weeks ago and its just been PENDING the whole time, they keep sending emails with a whole bunch of excuses to why its being delayed, but nobody will answer the phone or call me back. They about to charge me another 500 for December and they havnt even delivered my service for November yet ! I will not wait any longer while they string me along, i cancelled and I am waiting to get a refund from my bank now

The start of my service with SS was a mess. There was a ton of miscommunication, too many zoom sessions to explain why things were a mess, but once I got an "advanced" associate to work with me things smoothed out. That said, the content put out was way too repetitive - always looked the same, nothing new with the design, and nothing interactive - just the same image with designs just moved around. It worked but it was disappointing. My distributor hired a SMM who in just 1 wk of work has shown what SS should be doing for their clients.

Lack of initiative. Couldn’t get one thing done the way I was promised it would be.

Update 2/1/24: They worked hard for the first 4 months to gain me a few hundred followers a month, which I was very pleased with. However, as soon as I left a positive review (on 10/27/2023 now edited to this review), performance dramatically declined. I stopped getting any new followers or performance reports and when I inquired about it I was told they were focusing on unfollowing users for a healthy ratio, however this went on for months. I tried to be patient with them but I paid $200 a month for 3 months ($600 total) to gain 250 followers- when the absolute minimum guaranteed per my subscription was 120 followers/month. When I finally complained about it to my account manager this month and requested for this to be rectified for free per the company satisfaction policy- I never received a reply. The team also caused my Instagram account to now regularly be restricted with “You can’t follow accounts right now”, by not working on my account for weeks at a time then mass following/unfollowing users. So I obviously feel wronged and upset by all this, but never even got a response. Despite no reply I noticed activity increase on my account to try to hit the minimum 360 followers for 3 months, but I don’t feel the $600 I paid since Halloween were well spent on 360 followers- when I initially I was getting easily over 300 in a single month. I’m disappointed and just cancelled my subscription.

Good customer service

easy to work with and flexible. Worked well

Good service/ they are good at email communications