Soccer WearhouseReviews of soccerwearhouse.com

0 star business. Ordered Nike Premiers on July 22nd. It is now September 16th and my product has not been shipped. Dont be like me. Stay as far away from this crap retailer as possible. I’ve played a whole szn of softball without the cleats I ordered and many soccer games in the two months I’ve been waiting. UPDATE: after 2 months and a week there has been no progress on my order and I am disputing it with my CC holder. Once again, do not order online from these guys.

Staff is really nice and the process of getting my order was very fast.

I order a jersey on July 28. No update on my order .extremely lacking in customer service..the number they provided they don't answer. It been 1 month with 2week .i still haven't received it on we are 9/10. At this point I don't even want it anymore I want a refund . I don't understand how could they run a business like that. Never again

DO NOT ORDER FROM HERE. I ordered cleats in stock on 7/26. It is now 9/6. I contacted customer service they said had been given to fed ex. Fed ex site said "Label created". I contacted again they said sent USPS. Never recevied Asked for refund 8/13, 8/15 and 8/20. No response. Asked for refund today 9/6. They say it shows full filled. The fed ex tracking number still says "Label Created".

Absolutely horrible. I placed an order 3 weeks ago now. I have tried to call and email their customer service with no response. My order hasn’t shipped yet. Have asked for a refund with no response as well. Would never purchase anything from them in the future.

There is not good customer service and very hard to get an answer on email - takes weeks if that. Had an item not ship and had to call every location number to find a human. When they did ship 2 weeks late no tracking number. Product finally came weeks late but no benefit to buyer for poor service. Do not recommend.

Never order a jersey from these people! Website will say 2-3 weeks of processing, and over 6 weeks later, after you’ve asked to cancel an order FIVE TIMES, they’ll just keep lying and saying it’s about to be made and shipped. Refuse to help, will keep your money, don’t trust anything they say!

This is my second experience with Soccer Wearhouse and I have only the best things to say in regards to customer service (especially), order fulfillment, and the purchase itself. They were incredibly easy to communicate with, were fast to reply, and earnestly thoughtful in their response. As an Englishman, I have been buying football jerseys for a long time, and this has easily been the best customer service I have ever received. They helped me find the kits I might be interested in, their website interface is slim and friendly, and their customizations are top notch. I felt, for the first time in a long time, that I was speaking with a person who was genuinely trying to help me get what I wanted rather than the typical nameless, faceless, transactional customer service I am now accustomed to with AI. This company is a refreshing example of what an individual shopping experience could be like and I wish them all the best going forward.