SoCalGasReviews of socalgas.com

I need to wait 10 days for SoCalGas to turn on service. Meanwhile, I have no gas stove, no hot water for 10 days. -The first time I called on 6/22/2023, the lady messed up address and the service person went to a wrong house on 6/22 evening. -The second time I called on 6/23, I was told the service person doesn't work on weekend and I will need to wait till Monday 6/26. However, the service person didn't show up. -I called the third time on 6/26 afternoon and was told the appointment is now Monday 7/3.

I really wish I could contact someone within the company to leave feedback, but I guess this will do. I am a new customer, and recently moved into my new home with my wife and kids. We've had PG&E for years, not realizing that PG&E doesn't provide gas on this side of town I called SoCalGas to start service, we are moved in for about a month and our gas was turned off. We are without heat and hot water and they won't be able to come out and flip the switch for another 2 weeks. In the past PG&E has always had more than enough technicians to send out for ant reason we had, I'm really disappointed we have to go through SoCalGas for service.

I wish I could give them 0 star! The worst company and customer service ever! I am the customer for 3 years and I only had one late payment bc my bank account was frozen and It wasn't my fault, It was just a mistake from my bank. They locked my account and didn't let me enter my bank info and pay my bill! And now they refused to waive my only 1 late payment and the person on the customer service talked to me like a person without any feeling and kindness. She just referred me to her supervisor. All other financial institutes and banks waive one late payment but they don't! Also They increase the gas rate a lot on feb 2023 they keep increasing their prices and it is not reasonable!

So Cal Gas technician never showed up to turn my gas back on after a minor repair. The representative told me they were here for approximately 15 minutes at 3. I have checked every Ring camera within 4 houses surrounding me and they were never here. They flat out lied. The representative blamed me for not calling and checking where the technician was. Silly me I trusted them. I am elderly and was without heat.

Being charged over $5 per therm for natural gas, going to turn off and put my lock on meter. SoCalGas should be facing felony criminal charges!

Terrible company. Price gouging. Horrible customer service and difficult to reach. Just horrific.

30 minutes+ wait, still no rep. Very poor service. 3 therm increase from regular, yet double payment bill. 3 therms. Doubling the bill?

if there was a "0" rating, I would give it. their message says that there is no rep to take your call they don't tell you to stay on the line and wait to give your phone number to be called back within 2 hours. they finally called back after an hour of waiting and the call was cut off. I had to schedule another call. so basically I waited all afternoon waiting to talk with a customer rep. their online site has absolutely no option to pay any less than the amount now due, regardless of my inability to pay the full amount. their options are all about payment. "Payment management, pay by auto-deduct, etc. They only care about taking your $, not customer satisfaction. there is never a person to speak with. when I finally got the call back, it took another 30 minutes to sort out the problem. they had charged me 688.11 (for a 2 bedrm apt) even though I'm on a level pay plan. The transaction went through immediately, unbeknownst to me, with no option to pay other than the amount due. There was no confirmation given after I did it and no way to cancel it. I had to stop payment at my bank to make sure they didn't charge it that day. Otherwise, it would've left me unable to pay and with NSF fees. In short, I would be broke! Do they give a #$%? Nope. In other words, the CEOs are thieves who care nothing about the people they serve. Welcome to the tech age. Good luck with your experience with them. Wish there was another provider, but they have the monopoly for now.