Soap KornerReviews of soapkorner.com

Response from Soap Korner· Nov 12, 2025

We appreciate your feedback and are sorry to hear about your shipping experience. We completely understand your frustration with USPS delays — unfortunately, some areas only have limited carrier availability, so we do need to offer USPS as an option for rural customers. In this case, USPS was selected at checkout rather than UPS, which is why your order was sent through that carrier. We always recommend choosing UPS when possible for faster, more reliable delivery. We appreciate your understanding and your past business with us. Please don’t hesitate to reach out to our support team directly if we can help further.

Response from Soap Korner· Apr 17, 2025

Hi Ibeth, Thank you for your feedback, and we’re really sorry to hear that your recent deliveries have been delayed. That’s definitely not the experience we want for you. Even though we would love to be able to deliver products to our great customers, like yourself, we unfortunately can't, and USPS has been living up to their "Slug Mail" name as of lately. For that, we do apologies. We strive to do our best for you all, because you deserve nothing less than that! We appreciate you allowing us to be apart of your wellness journey, we wouldn't be able to do this without the support you all have given us. Here's to many more years Best Regards, The Team at Soap Korner

Response from Soap Korner· Feb 18, 2025

Hey Andrew! Thank you for your valuable feedback. We're pleased to hear you're satisfied with our shipping and pricing. However, we deeply regret the inconsistencies you've experienced with the strain packaging and labeling. As a GMP-certified company, we take great pride in maintaining the highest quality control standards to ensure every product is accurately labeled and meets our customers' expectations. We’ll immediately investigate the issue with our production and packaging processes to ensure the correct strains are consistently provided. We sincerely appreciate your understanding and your continued trust in our products. Please don’t hesitate to reach out directly if you need any assistance or further clarification.

Response from Soap Korner· Feb 18, 2025

Hey Joe! Thank you for leaving Soap Korner a review, and being one of our amazing customers! We appreciate your patience and your kind words about our products! We’re sorry to hear your order is taking longer than usual. Shipping delays can happen, especially with USPS, but we’d be happy to check on the status for you. Please reach out to us with your order details, and we’ll do our best to help! We look forward to many more years with you!

Response from Soap Korner· Jan 16, 2024

Jared, thank you for sharing your concerns, customer satisfaction is a priority for us at SK. We'd like to remind you that the test results for this particular lot of our kratom product demonstrate that it exceeds industry standards for purity. At SK, our commitment to quality is unwavering. Our products are Trusted, Tested and True. We ensure all our products are packaged in GMP-standard clean rooms, and we conduct thorough testing before any product leaves our facility. It's important to recognize that kratom, as a natural product, may show variations in texture, consistency and color. This is a normal aspect of any product derived from natural sources. Please understand that once our product leaves our facility, we are unable to conduct further testing. This is because we cannot verify any changes that may have occurred post-dispatch, such as damages in transit, inaccurate storage conditions, or variations in the method of consumption. We acknowledge that everyone's experience with kratom can differ, and we encourage you to be attentive to how your body responds. If you have any more questions or need further assistance, please don't hesitate to reach out. Ensuring your satisfaction and trust in our products is our top priority.

Response from Soap Korner· Jan 23, 2024

Thank you for your feedback, Phillip. It is one of our top priorities to make sure that orders are shipped same day M-F before 1pm MT & Sat 10am MT. Unfortunately once an order has left our facility, we have no control on how long it takes. However we will always make sure that you receive the service that you deserve if you reach out to our customer service team. You can reach them via Text or call- 719-302-5179, email- [email protected] or using our chat feature on our website. We hope to provide you with the best service for years to come!

Response from Soap Korner· Feb 14, 2023

Thank you for your feedback and being a loyal SK Customer. Did you reach out to anyone about your experience with your latest order and it’s effectiveness? Our customer service representative would be happy to help you as sometimes it’s as easy as switching strains due to tolerance. Please reach out via text or call to (719) 302-5179 and they’d be happy to assist to make sure that you’re getting the best possible resolution to your issue. -SK