Soap KornerReviews of soapkorner.com

1530 S. Nevada Ave, Colorado Springs, Colorado

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The Fair Hearing score

4.9/ 5

Excellent

1,794 reviews

Soap Korner4.9Excellent

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About Soap Korner

Touching the world one BODY at a time. 🍃 #Vegan #Organic Believers in holistic wellness. We carry bulk herbs, teas 🍵 & complete skin & body care products. 🌿

Soap Korner (soapkorner.com) has 1,794 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.

Also known as: soapkorner.com
Website: soapkorner.com
Category: Personal Care
Location: Colorado Springs, Colorado
Listed on The Fair Hearing: 2026

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Apr 17, 2025

Points discount failure

I thought I'd try something new as suggested on the website and figured I could use some of my accumulating points to help cover cost. I applied the points and then applied again when asked how many points I would like to apply. I then checked to see if the discount was applied in the total and saw that it indeed had. I added my payment info and completed the order. I noticed that the webpage took a bit longer than usual to load the "order has been received" page but once it did I moved on with my day. Later when checking my bank card charges I noticed that I did not actually receive my points discount and contacted SK support to inform them of the issue. I was told I did not apply my points because I did not hit the apply points button twice. Considering I did indeed add the points by hitting "apply points" and then applied the full amount of points allowed for this particular order. I then saw the discounted total before moving forward with my purchase. I am sure that this was a digital error with the automated system not applying said discount. In the end I was told this was due to my user error and that additional points were added to my account. I guess I should just hope that next time they actually get applied when the order is automatically processed. All in all it was only $10 and some change but still frustrating and I feel a bit mislead. Seriously I'm not computer illiterate. (edit) Let me add, they have good prices and the product is also good so that is not my issue but just be aware of using those points as they may not do anything for you. I wrote my initial review after reading supports response to my concerns and was a bit heated. IMO they should have just refunded me the amount of the points. Keep in mind you can only use your points with a purchase and only a certain amount of your points can be used depending on your purchase amount. I appreciate that they offer points but if they don't work...anyway I am raising my rating from 1 star to 3 stars because the reasons stated in my edit. Not sure I will be returning though as there are many options with better deliver times for my area. Update-I have since tried my luck with Soap Korner a couple times since original review and have had positive experiences. I also appreciate that management reached out and acknowledged my concerns. Thus I have raised my rating once again.

By Chris

Response from Soap Korner· Apr 21, 2025

(updated response) Chris, Thank you so much for coming back to update your review—it really means a lot. We know the situation with the points was frustrating, and we appreciate you taking the time to explain everything so clearly. We’re glad we had a chance to connect and that your more recent experiences have been better. It’s always our goal to make sure things go smoothly, and we truly value your patience and willingness to give us another try. If you ever have questions or need help with anything in the future, don’t hesitate to reach out—we’re always happy to help. Thanks again for sticking with us, The Soap Korner Team ___________________________________________________________________________________________________________ (original response) Hi Chris, We really appreciate you taking the time to share your experience in such detail—and we’re genuinely sorry for the frustration you had with the points redemption process. We understand how disappointing it can be when something doesn’t work the way it’s expected to, especially when you took the right steps and still didn’t receive the discount. We're grateful you gave us a second look and raised your rating—thank you for acknowledging the quality and pricing of our products. Still, we hear you loud and clear: the system should be more intuitive, and your feedback is being taken seriously as we work to improve it. We hope you’ll consider giving us another shot in the future. In the meantime, if you do decide to come back, please don’t hesitate to reach out directly—we’ll make sure everything goes smoothly. Thank you again for your honesty, your patience, and your past support. 💚 Best Regards, The Team at Soap Korner