sniffspot.comReviews of sniffspot.com

I like having options to take my dogs for exercise. I do not like the structure of payments.

UPDATE (Oct 15, 2026): Sniffspot's Care Team refunded all 18 charges ($1,080) after I escalated, and I have now received the money. I'm raising my rating from 2 to 4 stars. My original review is kept below for context. My suggestion stands: please email a receipt for every monthly charge. ORIGINAL REVIEW (Oct 1, 2026), titled "Good service, but billing needs receipts: $1,080 charged without a single notice": My wife has her own separate Sniffspot account for our pet, and she's happy with it, so this isn't about the service itself. This review is about a second account in my name that we didn't know existed as a paid membership. A Sniffpass trial on that account turned into a $60/month Silver membership that was never knowingly chosen. The "trial has started" email didn't mention a price, a tier, when the trial would end, or that it would become a paid subscription. I never received a single receipt or renewal notice by email, and it never showed up in my Google Play subscriptions even though I downloaded the app from the Play Store. Those are the places I track subscriptions, so it was my accountant who finally caught it on my bank statement: 18 charges, $1,080 total (May 2025 to October 2026). My account was never used: zero visits and 180 unused credits. I canceled and asked support for a full refund. Within minutes, their AI support agent refunded $180 for the remaining credits, but it didn't address the other $900 from earlier charges, whose credits also went unused and simply expired. I've asked for a person to review it. A simple monthly receipt email would have caught this in the first month. If Sniffspot makes this right and improves its billing notices, I'll gladly update this review.

We use sniffspot weekly for our two pups. We have found four that we love and visit on a rotating basis. I have had zero problems with the billing that most of these reviews are complaining about. My only complaint is that, though I've contacted customer service twice about this, the website still thinks I live 100 miles from where I actually live, and I don't seem to be in control of that. Sniffspot says they'll fix it, but it never is fixed. It's very frustrating to try to find new spots when the site doesn't know where I am.