BEWARE - DO NOT USE!
I’ve had an incredibly frustrating experience with Sniffspot and their billing practices. I canceled my account last month right after my free trial week, yet they still charged me and claimed I was “late.” I reluctantly paid the $60 and canceled again, thinking the issue was resolved. But this month, they charged me again—even though my account was already canceled. To make matters worse, their system refuses to let me remove my credit card information, which is completely unacceptable and feels irresponsible on their part. Sniffspot clearly lacks proper account management, professionalism, and customer care. Charging customers after cancellation and blocking them from removing their payment method is not just bad service—it’s a major red flag. I strongly do not recommend this service. Until they fix these issues, be very cautious with your billing information.
By DANA
Response from sniffspot.com· May 14, 2026
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be. Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings. For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective. We take billing concerns seriously and appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to [email protected] so our team can review the account details further.