Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
24 reviews
Sniff & Bark™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sniff & Bark™ is listed under Pet Stores.
Sniff & Bark™ (sniffandbark.com.co) has 24 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
24 approved reviews, newest moderated first
We got my dog’s collar from Sniff & Bark back in 2023 and it still looks great, cleans easily, and gets many compliments from people who see us out and about. Love it!
By allie N.
Response from Sniff & Bark™· Feb 13, 2025
Allie, That’s amazing to hear! 😊 We’re so glad your pup’s collar is still looking great and turning heads! Thank you for sharing your experience—we love knowing our gear holds up over time. Best regards, Sophie Brand Manager
Wonderful products and excellent service
By Consumer
Response from Sniff & Bark™· Feb 13, 2025
Hi there, Thank you so much for writing a review! 😊 We’re thrilled to hear you love our products and service. Your support means the world to us! Give your pup some extra love from the Sniff & Bark team! Best regards, Sophie Brand Manager
Sniff and Bark has been incredible. Excellent customer service. I highly recommend this company.
By Shelly Giles - North Park S.
Response from Sniff & Bark™· Mar 3, 2025
Hi Shelly, Thank you so much for your kind words! We're so happy to hear you've had a wonderful experience with our customer service. Your recommendation means the world to us and keeps our small business shining bright! Wishing you and your pup many happy, stylish moments ahead! Best regards, Sophie Brand Manager
I couldn't be more pleased with the collars and leash I bought from Sniff & Bark. They construct each product beautifully with high quality materials. Plus I can't overstate the adorableness of the bows and flowers... They look so cute on my dog. The one time I had a question an executive contacted me to answer, not a customer service agents. They have a wonderful FB group where people share the antics of their pets and ask product questions. The volunteer moderators always do their best to make sure concerns are seen by the right people in a timely manner. My dog couldn't be prouder (ok, it's me that's proud) to sport such cute accessories from an all female owned business.
By LKESQ
Response from Sniff & Bark™· Mar 3, 2025
Wow, thank you so much for your heartwarming review! 💕 We're absolutely delighted to hear how much you and your pup love our collars, leashes, bows, and flowers — we can only imagine how stunning they must look on your pup! Your kind words about our craftsmanship, community, and customer care mean the world to us. We're so grateful to have you as part of our Sniff and Bark family — here's to many more proud, stylish adventures ahead! Best regards, Sophie Brand Manager
Do NOT shop here! It is a complete MESS of a store that is POORLY operated and run! As soon as they receive your payment/$$ they will ghost you and not respond to any emails (which is the only way to contact them). And if you’re lucky to get your shipment it will take 3 weeks to get. Just a complete mess!
By Gary A.
Response from Sniff & Bark™· Feb 12, 2025
Hi Gary, We are truly sorry to hear about your negative experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand how upsetting it must have been to feel ignored and experience delays. I’ve just reached out to you via email to personally address your concerns and have processed a full refund for your order. We are actively working on improving our response times and shipping processes to ensure this doesn’t happen again. We’ve recently received a higher volume of orders than expected, which has caused some delays, but that’s no excuse, and we are making it a priority to get things back on track. Please know that we take your feedback seriously, and we’re committed to making things right. If you’re still experiencing any issues, don’t hesitate to reply to our email, and we’ll do everything we can to resolve this for you. Thank you for sharing your feedback—we are dedicated to improving and providing a better experience moving forward. Best regards, Sophie
If I could give zero stars I would. Took my money and never received product. Said they would reship, but that was a month ago and they stopped responding to my emails.
By Lisa P.
Response from Sniff & Bark™· Feb 12, 2025
Hi Lisa, We're sorry for the frustration and disappointment this has caused. This is absolutely not the experience we want for our customers. We also sincerely apologize for the lack of response to your emails—that is unacceptable, and we’re actively working on improving our customer service to ensure this doesn’t happen again. It looks like your order was delivered on February 3, but we completely understand your concerns and are committed to making things right. We’ve just reached out to you via email to personally address your concerns, and we’ve processed a full refund to help resolve this. Please check your inbox and feel free to reply if there’s anything else we can do to assist you. Your satisfaction truly matters to us, and we appreciate the opportunity to make things right. Best regards, Sophie Brand Manager at Sniff & Bark
Cute products POOR quality. I have purchased 4 collars and every time, within a year the spring in the clasp breaks. They will NOT replace (citing it's a general "wear and tear" issue). The best they will do is give you a discount on your next purchase. I do not recommend the bow tie collars. They are overpriced and do not warrant the cost given the poor quality. (If I could upload images I would.)
By Dana
Response from Sniff & Bark™· Feb 12, 2025
Hi Dana, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you’ve experienced with our collars. We strive to provide high-quality products, and it’s disappointing to learn that we did not meet your expectations. We understand your frustration, and while our return policy includes time limitations on timeframe, we recognize how upsetting it must be to face this situation. We’ve offered a gesture of appreciation with a gift card to hopefully make up for the inconvenience. We truly value your feedback as it helps us improve. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help. Warm regards, Sophie Brand Manager, Sniff & Bark
This small company is overpriced and does not offer returns and exchanges. Poop bag + leash + harness was $80 with a 20% discount… not worth it.
By Soo Hyun L.
Response from Sniff & Bark™· Feb 12, 2025
Hi there, Thank you for sharing your feedback, and I’m sorry to hear that you feel the products didn’t meet your expectations. We pride ourselves on offering high-quality items made from premium materials. We understand that pricing is important, and we strive to offer products that combine durability, comfort, and sustainability, with materials like 100% sustainable cotton and breathable, padded mesh for a truly premium experience. Regarding our return and exchange policy, we do have guidelines in place that are outlined on our website, and we’re always here to answer any questions or help clarify our processes.We appreciate your feedback, and we are always here to assist you. Best regards, Sophie Brand Manager, Sniff & Bark
