Snap-on ToolsReviews of snapon.com

I've been a diesel mechanic going on 20+ years. I still have the same craftsman set i started with all those years ago. In that time nearly every battery tool i overpaid snap on for failed in under a year. The impact guns dont last any longer than IR. The entire snap on gimmick is trapping young techs light on cash im 200% mark up tools with 30% APR. You never pay the scam off, and theyre never around to cover that "lifetime warranty" anyways. Bauer and Icon are every bit as good for a fraction of the price.

I used to work as a Mechanic in 2021, the business closed and I decided that I would work for myself. Most of my tools were Snap On, including my Epiq tool box that I paid an extremely lots of money for, a new Apollo D9 scanner that never worked, tried to use it and always got the wrong readings. It cost me so much money in the first 6 months of having it, wrong diagnosis and time wasted on trying to fix the issues. I was such a Snap On person asking my sell person to help me with the device. It was used 15 times and mostly on my own vehicle, I paid $5000 for something that's not working, his reply was he'll buy it back for $2000. Whoa, I just bought it new without it working properly and wants to pay me less than half for a product he just sold me. Called corporate and they said that there's nothing they can do since it is a used device now, it's been sitting on my shelf for over a year now, I was stupid enough to pay for last year update which I was hoping to see if it may work. Then I decided that needed to up grade my tool box, to find out that it is not an Epiq series but a Master series. Straight lied to my face, after I trusted him. I will never buy another product of theirs again, they don't care after your money is in theirs pockets. They even take a long time to repair or replace an item you give them. NO MORE, I AM DONE!

Been in business for 30 years never a problem till a couple years ago keeps going down hill no service and no responsibility by snapon .will be buying from matco he is here every week .

HORRIBLE Customer Service! Several different answers in trying to get a ratchet repaired/replaced. Finally did what they probably wanted in the first place and threw up my hands, told them to go pound rocks. Buy something else that has a warranty that is actually HONORED.

Had a serious issue with an apollo d9. Once things had been established, a plan was formulated. And got a new unit sent out to me. The compliance team worked very hard to get a solution. Very pleased with the professional approach I was given to get to the bottom of the problem. Top marks.

The business model Snap On uses is the problem. The tool truck owners have to pay for your broken tools and then get reimbursed at a much later date. The drivers do not want to replace the tools as it affects their profits so they avoid people with warranty issues. My driver quit the company he was working for that owned several routes. They decided to sell the route back to snap on and now I can’t get new tools or warranty tools until they sell the route to a new sucker and then maybe we may have service again. It’s been 6 months….. Snap on warranties are no better than craftsman. You end up having to mail your broken tools back to snap on for repairs at your own cost. Harbor freight Icon tools are as good as snap on and there are no warranty issues. You have to drive to HF but at least they honor the warranties.

The driver of SN12PON seriously needs to learn about driving safely. One car went to pass on a dual carriage way and he sped up so they had to break the speed limit to pass and then he drives right up their back end. So I go to pass so I dont end up involved in a crash...he would NOT let me in and the proceeded to brake check me forcing me to pass him unsafely. Absolute psychopath! 14:10 30/9/2025

Several years ago, I bought a SnapOn brake stool. I paid way more than the average price for a brake stool, because of the "Lifetime Warranty". Recently one of the wheel caster mounting grip socket retainers broke. I talked to the SnapOn representatives that comes to my workplace about getting a new grip socket part for my stool. After 2 months of stringing me along, they told me that my brake stool had been discontinued and that there was no warranty. I told them that I didn't want a new stool. I just wanted the grip socket bushing to repair my stool. I showed them a new stool that my co-worker had bought from them, used the same grip socket bushing. they told me that they would not provide the item on a warranty basis, but offered to sell me 4 wheel casters with grip socket bushings. "Lifetime Warranty" is WORTHLESS!