Snap-on ToolsReviews of snapon.com

It’s sad when you see snap on truck pass, but will not come and service you because you will not spend a certain amount of money with them. I’ve been faithful for 20 years to snap on tools I will not purchase another tool from them

Quality tools but way overpriced, your better off calling a mugger and handing them your wallet. Snap on is a gaggle of pirates.

The rep is very nice and professional but the tools are very overpriced and the quality of cordless tools such as the 1/2 inch drive 18v impact it not good.

This review is regarding the Snap-On CT8850. This tool is a ½ inch drive impact driver used for removing rusty, seized bolts. It is a pretty hefty tool but Snap-On did a great job manufacturing it and removing any unnecessary weight. It is not a heavy tool but it can take on heavy tasks. The battery it uses is an 18 volt 4.0 mah or 5.0 mah battery and it lasts a long time. I just bought one a while ago and it is still on its first charge after a lot of use. The main shaft is at an angle above the handle plane in case you need to take off wheel lug nuts and the tool can't fit because it's being blocked by the wheel. Snap-On fixed that when they produced this tool. It is an amazing idea that improved the ease of use tremendously. The material is made out of a tough rubber and a heavy plastic. The rubber parts include the handle, making it comfortable to hold, and some parts of the shell. The heavy plastic makes up most of the shell which makes it feel very durable. I have been needing an impact driver for a long time and I was skeptical at first when purchasing because Snap-On’s products are a little pricier than other companies like Matco, Milwaukee, and Dewalt, but this tool was well worth it and Snap-On and Milwaukee tools will always be my personal preference. I believe they make the most durable, and effective tools in the trade. This tool has helped me with really tough tasks like over torqued tractor lug nuts to crankshaft bolts; it takes the bolts right off without a problem. Well done Snap-On!

Customer support is thick. I've asked the same simple question three times now and have gotten three different non-answers from three different people in the same email chain. Their electronic torque wrench has a poor battery compartment design that loses contact during the torque process. So I'm asking for the maximum safe operating voltage of the internal circuit. First response "I do not show we carry a battery pack for this item. Unfortunately if this unit has been modified in any way we can not direct you on what can be used." Second response "I apologize, we would only be able to inquire about the voltage with the original battery pack in this. I do show this can be sent into our repair center with a $125.00 flat rate repair cost. Is this something you would like to do? If so, please advise your full address, phone number and where the tool was purchased to get a warranty started for you." Only there is no battery pack, this wrench operates on 3 AA batteries. Third response "Per our engineer, it’s not an insulated TW so we don’t typically test it on energized circuits." My question? "What is the maximum voltage the circuit inside the torque wrench can operate at safely? If you can't answer, forward my query to an engineer or someone who can."

Impossible to get any kind of customer support. I've been a long time customer 10+ years. And the quality of the tools has gone down significantly. No longer truly made in America. It's all Chinese garbage now. You're better off buying harbor freight tools, at least their customer service is willing to help. And forget trying to order anything your rep doesn't have on the truck. 6+ months. Good thing I don't make a living with these tools. Oh wait. I do. Or did. Can't make money without the tools. Can't pay snap on without the money. I will never buy anything from snap on again.

I am service manager at Toyota. Snap on sold me a defective $20K tire machine. My techs broke multiple rims and damaged tires. Had snap on rep come out and train my techs on how to use it: the tech they sent broke a tire and rim (my employees). Snap on refused to pay for it or acknowledge the defect in the machine. Ted our area rep was a D*** about it the whole time and refused to help. The tech from snap on that broke it came out and offered me his own money to pay for it. Did not take it but appreciated the gesture. Snap on is no longer welcome in any of my groups 5 dealerships. Unbelievable. I hope snap On sees this and when you do email me. I am located in Boston metro.

I am only giving this a 1 star because I can't give it a zero. I have been a long time customer of snap-on and when my account was finally paid off snap-on continued to run my payment. When I finally found this and that my account was paid off all they could tell me was we will refund it but it is going to take about a month in half or longer to get the full amount back. Customer service is terrible inwould not recommend snap-on anymore. Cornwell and other brands have better customer service