Good customer service
Good customer service
By Douglas H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
621 approved reviews, newest moderated first
Good customer service
By Douglas H.
Quickly answered my query. 😊
By Sherri M.
Response from Snap Mailbox· May 2, 2022
Thank you for your awesome feedback [email protected]! We're just making sure that we are providing the best service to each and every customer in SnapMailBox! It was a pleasure working with you and wanted to extend to you my contact information for anything needed.
Ron went above and beyond, instead of sending me another instruction email, he reached out to present another solution. He was also friendly and professional with handling my call and did actually resolve my problem today! Thanks again Ron!!
By KaShanna
Quick and informative
By customer
Response from Snap Mailbox· Apr 26, 2022
Thank you for your awesome feedback [email protected]! We're just making sure that we are providing the best service to each and every customer in SnapMailBox! It was a pleasure working with you and wanted to extend to you my contact information for anything needed.
Rue has been so helpful to me over the past few weeks in managing my account!
By customer
Response from Snap Mailbox· Apr 20, 2022
Thank you for your awesome feedback [email protected]! We're just making sure that we are providing the best service to each and every customer in SnapMailBox! It was a pleasure working with you and wanted to extend to you my contact information for anything needed.
Very experienced, helped through the process of receiving mail information. I felt so secure knowing that I chose the right company snapbox. Thank you so much for hiring team members who truly cares about their customers.
By Fiona
Response from Snap Mailbox· Apr 15, 2022
Thank you for your awesome feedback Fiona! We're just making sure that we are providing the best service to each and every customer in SnapMailBox! It was a pleasure working with you and wanted to extend to you my contact information for anything needed.
Quickly addressed my needs and acted. I appreciate the service!
By Chuck L.
Response from Snap Mailbox· Apr 14, 2022
Thank you for your awesome feedback Chuck Lee! We're just making sure that we are providing the best service to each and every customer in SnapMailBox! It was a pleasure working with you and wanted to extend to you my contact information for anything needed.
Snapmailbox lost my package that cost over $300, and still having emails back and forth between supervisor David and me, but without any resolutions of finding the package or to compensate the value of the item that was send to snapmailbox address. All invoices/orders/tracking number have been provided in timely manner. Extremely disappointed with the service and customer service. I am open to change that review if snapmailbox will contact me and will provide a solution to solve existing issue with lost/stollen package.
By Beast