Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
621 reviews
Snap MailboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
621 approved reviews, newest moderated first
My problem was resolved quickly and the agent Rikki was kind enough to follow up with me upon completion of my ticket.
By customer
Response from Snap Mailbox· Apr 29, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer service was amazing and patient. And I like using their services for my business.
By Vivian D.
Response from Snap Mailbox· Apr 20, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
I was ready to leave but he convinced me to stay great customer support
By Alisha J.
Response from Snap Mailbox· Apr 6, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Mike was knowledgeable, personable and offered easy to understand and follow instructions. He answered all of my questions.
By Amy Heil B.
Response from Snap Mailbox· Apr 1, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer service is superb. I had a live chat exchange through their website and had to take a phone call and walked away from my computer (for an hour). The rep, Mike, followed up with me via email until my (minor) issue was resolved. That kind of tenacity and follow-through is rare these days, and I so appreciate it!
By Kelly C.
Response from Snap Mailbox· Mar 30, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Our parcel arrived in the US and was forwarded to us in the UK via UPS on Friday afternoon, arriving Monday morning. :) Just takes a bit of time to load on the portal before it can be actioned.
By Karen E.
Response from Snap Mailbox· Apr 8, 2026
Thank you for sharing your experience! We’re glad your parcel arrived safely and quickly. When a package or mail is delivered to your Snap Mailbox address, it’s first forwarded to our processing center, a step that can take 3–5 business days. Once it arrives, we process it and upload it to your Snap Mailbox account so you can view and take action. This ensures everything is handled accurately and securely. If you need your deliveries uploaded immediately, we offer an alternative address at 1814 Memorial Way, Texas, which you can switch to for faster processing. We appreciate your patience and are glad your parcel arrived safely!
Perfect support. Asked me to send the documents and he took care.
By customer
Response from Snap Mailbox· Mar 20, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Super quick and helpful response to a fairly urgent question. Much appreciated!
By customer
Response from Snap Mailbox· Mar 20, 2026
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
