Great customer support
I had questions regarding an upcoming reservation. I contacted Colonial Properties and received a response in a timely fashion. They are very customer oriented and want their customers to have the best experience!
By Kathryn
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From scenic mountain vistas to secluded paradises, your Smoky Mountain vacation awaits! Colonial Properties Cabin and Resort Rentals offers affordable and luxurious cabin, chalet and condominium rentals in Gatlinburg and Pigeon Forge, Tennessee. With over 200 amazing vacation rentals, we have something to accommodate every need and budget. Our vacation rentals feature breathtaking Smoky Mountain views, bubbling outdoor hot tubs, fun-filled game rooms, soothing indoor jetted tubs, swimming pool access, Wifi Internet, crackling fireplaces and so much more! Contact us today to plan the perfect Great Smoky Mountain vacation getaway.
Colonial Properties Cabin & Resort Rentals (smokymtndreams.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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I had questions regarding an upcoming reservation. I contacted Colonial Properties and received a response in a timely fashion. They are very customer oriented and want their customers to have the best experience!
By Kathryn
Very good customer service
By Kelly
Very helpful and very easy to make the reservation
By Deborah
I had no problems making my plans on the Web site. I also had to call 2 times so they could help me. The team that helped me was great ! Thanks Kristle
By Kristle
Everything was nice the cabin was clean and looked just like the pictures on the website .I'm already planning my next vacation there now
By Willie
We had a wonderful stay, everything we needed was available, plenty of outdoor area to relax and enjoy, clean and cheery
By Robert
The reservation experience was perfect. Now I'm hoping our honeymoon stay is equally perfect!
By Brian
Had the most amazing time the cabin was beautiful, the weather was right, an over all great experience. Definitely going back to visit!
By Shane & C.