Customer Relations
Outstanding customer service.
By Jason
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
700 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From scenic mountain vistas to secluded paradises, your Smoky Mountain vacation awaits! Colonial Properties Cabin and Resort Rentals offers affordable and luxurious cabin, chalet and condominium rentals in Gatlinburg and Pigeon Forge, Tennessee. With over 200 amazing vacation rentals, we have something to accommodate every need and budget. Our vacation rentals feature breathtaking Smoky Mountain views, bubbling outdoor hot tubs, fun-filled game rooms, soothing indoor jetted tubs, swimming pool access, Wifi Internet, crackling fireplaces and so much more! Contact us today to plan the perfect Great Smoky Mountain vacation getaway.
Colonial Properties Cabin & Resort Rentals (smokymtndreams.com) has 700 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 431 reviews with 5 stars · Clear filters
Outstanding customer service.
By Jason
Fun place to stay - not too far off the beaten path but not on the busy strip either! Had one issue with jacuzzi tub - within 20 minutes of reporting it someone was there to take a look at the problem and fixed us right up!
By Mark
We made reservations and I had some questions about the different cabins it was so easy to talk and make reservations with them.
By Kim
Registration online was easy and quick.
By Angel
Was a great cabin downstairs room was cold. But great cabin.
By Susan
Very nice and friendly
By Jason
The cabin we stayed in was super clean I have no complaints whatsoever definitely would do this again. :)
By Chad
I enjoyed the ease of the booking process for Colonial Properties, It took little time and was very simple in finding what I was looking for in a rental and what the cost would be for my stay
By James