SMOKReviews of smoktech.com

Smok Nord Slap me senseless with a soggy kipper. My lungs are on fire. Not because of the kit itself, because I just tried to vape a light budget juice with the mesh coil and an almighty direct to lung hit. It buuuuuuuuurns. It's a nice little kit to be fair. Stylish, slick, sleek. Battery life is ok at the moment, time will tell. I like this as my back up for my Kamry pipe. I have a liking for classy, unique and off the norm machines. It's a yes from me

Terrible customer support and no quality on the products. Bought an item and got a replacement, the replaced item as well has a problem. Support takes forever to answer you. This company will never see my money again and I will make sure a lot of people knows about this as well.

My pro colour broke unexpectedly so wrote to them they replied quickly at the start then said they would send a replacement and now won't reply and still haven't got a replacement, they have six months warranty so don't understand why they shouldn't stick to its there companies policy .

70 dollar mag mod. 3 months old. Swapped out the batteries and it doesn't turn on. It somehow fried itself. Called customer support... Massive joke that was. I could hear the woman googling my question. I was put on hold frequently and eventually hung up on. I called again and got the same woman. Asked to speak to someone else, was told nobody was there. Got hung up on. Called back and asked again, she said "do you want me to walk around and find someone?" I said yes. On hold for 15 minutes before David a manager answered. David reveals they can't do a thing because they're a third party company who's job it is to direct people to the smok website. I asked David what company he actually works for, he says I'm acting childish and hangs up on me. I was curious. And yes, only two people were working there. So I start the rma process online, I can't repair it so let's replace it.. I'm under warranty after all. The website won't allow you to submit an RMA request without verifying you're using a legitimate smok product. You have to download a very shady app onto your phone and scan two qr codes on the original packaging. (If you don't have a smartphone then good luck. If you don't have original packaging good luck.) Luckily I have both of those. I scan the QR code and it tells me it's authentic... That's it. The app doesn't work. I'm not frustrated and saying that to be dramatic, I mean if you download this app it's a ton of comments on how it doesn't work. So now I can't file the rma request and my warranty is about to expire and I just can't help but feel that's not a coincidence. I sent two emails and have yet to receive anything back. Unrelated but their coils are a scam. They rate what wattage is safe for the coils but the number is too low, this causes you to burn the coil into charcoal within a couple days. I'm hoping to get the mod replaced, I'm going to sell the one they give me (which doesn't seem like it's going to happen rn), and buy from another company... And start building my own coils. Smok is a joke. Stay away. Stay far away. They're good products when they work but they don't work for long and good luck getting help with literally anything.

I have been using Smok products since April of 2018. (Stick V8) I haven’t really had any problems with Smok, people really tend to hate on them but honestly for the price of their product, it is well worth it.... if you are a heavy vaper, your stock coils will last 5-6 days. Switch to mesh coil and automatically have double the time on one single coil. I just ran my last V8 baby mesh coil for 22 days before it tasted “coily.” It all depends on how much you vape , of course ... After almost a full year of use on the Stick V8, my power button started to act funky... it only works if I hit it in a certain spot. Now I don’t know if it’s my own wear and tear that caused this, maybe I pressed the button too hard, who knows - either way, for the price I paid I’m really happy it lasted almost a full year. I recently ordered a new vape (X-Priv Baby kit) from the Smok site directly. After reading bad reviews, I was a little worried. One thing I will say is that they don’t have very good customer service. You can’t call. You can only email (they took three days to answer my email) the bright side is that my order has been shipped out today. I should receive it within 6 business days- I will leave a follow up review after I receive my new x-priv baby. So far, no major complaints with Smok. •update• I have received the x-priv baby and am more than impressed. It’s perfect for me. It came in a day early. My only issue was that I had to pay a customs fee (shipping to Canada) but after educating myself, I realize Smok has no control over duty fees. Overall great product, I am more than satisfied with the battery and everything about it.

Taking forever. When I submitted the order they said 10-14 days then 3-7. So I sent an email asking which one was it. They sent me a screen shot and I have not been able to track it at any point. I’m just going to return it when I get it because I’ve already bought an new mod. Locally. This site is a joke.

I've been using smok products from smok for a very long time ive gone THREW 2 smok micos in the last month and a half they work great while they work but come on that's ridiculous it might be time to try another company

Smok coils are unbelievable they last about 3 days if you're lucky, do your self a favour and don't bother, they must be avoided or you will get so stressed you'll end up buying gags.