Bad.
Product came broke, customer support replies after two weeks and didnt solve anything.
By Max Van D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SMOK who is the best electronic cigarette supplier, dedicates to create new vaping experiences for customers.
SMOK (smoktech.com) has 486 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
486 approved reviews, newest moderated first
Product came broke, customer support replies after two weeks and didnt solve anything.
By Max Van D.
Bad. Really bad. Tried 3 and they all failed within a month.
By Dan V.
Bad product! I would not even give this product any stars but 1 star seems best. I bought 2 of these products one for me and one for my boyfriend. His worked one day and mine worked for 2 weeks they both died would not charge. I got the Solus kit. The pen leaks and you get a mouth full of liquid. I went out and bought a new vape pen and love it. It works so much better. I would never recommend this product to anyone. The smoke shops do not take these pens back after 24 hours. My new Caliburn A2 pod kit I would definitely recommend!
By Denise K.
Bought a Smok Morph 2, eventually turned out to be a great machine....but the instruction booklet sucks, he'd to watch a YouTube video to figure out how to assemble it, make sure you tighten everything before putting fluid in it especially the coil. Batteries are hard to find, booklet says nothing about the 18650 batteries needing to be the flat type, wasted money on the wrong kind of batteries
By Marc C.
All devices start out well, good performance across the range but anything other than nord coils are useless. 1 in every 5 or so last more than a week. The devices just don't last. After a few months, sometimes as little as 2 months, the device suddenly dies. They do seem good value on the face of it but paying £40 for a ecig that lasts 2-4 months on top of pods/coils and juice. Might as well go back to smoking.
By Gareth J.
Bought a nord 2. A couple months later it's battery is sh** and I'm within the warranty time, so I contacted customer service to get a replacement. They barely reply more than once every 2 weeks, and half the time I don't really understand what they mean. It's been over a month since I first contacted them. I still haven't gotten any sort of replacement or coupon to get my money back. This is ridiculous
By Chantell S.
I have always used Aspire vape kits but I saw the smok nord on Ebay bought it and what an amazing product it turned out to be have since bought s thallo kit omg vaping has never been so amazing to me thank you smok 5 stars from me kindest regards Elizabeth
By Elizabeth C.
If I could give no stars I would. Don't buy these, they're a complete waste of money. I've had 2 and neither have lasted more than 3 months. Shocking!!
By Carmen C.