SMOKReviews of smoktech.com

Faulty vape only 2 months old went through the process of warrant claim and I was told by chat I would revive a replacement vape in 20 days. It’s been 40 days now and still no sign of it! I’ve always used smok products now I’m thinking it’s time to change!

DO NOT waste your money . I've purchased the Nord 4 . It stopped working within 3 days, would stick on power lock ,Then not switch back on.,attempt after attempt. Eventually got it to power up , it has 99% battery . Took a puff and Then burnt out 3 new coils straight !! Even though correct coils and l left each coil 15 mins to soak up liquid before using ..Then it just would not turn on again. So I bought a NORD X. Exact same thing happened , it lasted 3 WEEKS!! AWFUL COMPANY, NO CUSTOMER SERVICE !! Could not get a reply from anyone after 7 attempts !! They do not honour their warranty . Most contact applications are dead links !! Trading standards need to kick this company in line for continuously selling faulty goods, I have written to Trading standards. Smok I see now has a totally abysmal reputation but still is allowed to continue Ripping people off on a daily basis with fault and sometimes dangerous ( people getting burnt) something need to be done about Smok !! I'm disabled and on a vary low Income. I'm extremely upset by the whole experience and loss of over £70 for faulty caped plus 2 packs of coils at £13 each

Smok arcfox worst mod available just don’t buy smok buy geek much better product for your money Smok leak never power up right can’t get any help with them poor poor product

This product is really bad do not buy it you can’t fill the pods properly you can never tell what it’s low on juice only by the burning taste that you know it’s empty and it leaks all the time what a waste of money I’m throwing it in the bin and going for something better

Update 24/11/22 Still no replacement received, customer service is a complete joke no professionalism whatsoever last email I sent - response we already replied. Em your missing the point I still don't have my replacement after my first failed after 2weeks they must think we have £££ to just let slip. The worst company I have ever dealt with. Put a warranty claim in took about 2 months for the process to be auctioned, was told replacement was sent middle of July and to date not received. Contacted customer service who are totally untrained by the sounds of it - response from skok as follows, Maybe someone in the property has refused delivery. Sometimes problem with delivery if so will be returned to hungry. Email responses from smok are very cheeky. Never again will I purchase a smok product do I advise anyone to avoid. What I don't get why cant they have a uk centre that can dispatch a warrant claim or give a credit to the value to use in a uk recognised store.

Worst customer service off all time!

I've been trying to email them! Yes that is my email, but no matter what I do during our conversations, they never helped me. I finally figure out to submit a warranty and when you go to upload a video it just spins and spins and I've logged out and re-logged in. Tried doing it and logged out and it won't upload the video!!! The video SIZE is 42 MB'S WHICH IS under their "100MB REQUIREMENT!!!" The NORD X BROKE AND WOULDNT CHARGE SO I BOUGHT THE NORD 4 which was bought on august the 15th and broke on September the 16th... EXACTLY ONE MONTH AND A DAY... AND FOR THE SAME REASON I CAN'T CHARGE IT WHATSOEVER! AND NO HELP TO GET A NEW ONE OR SUBMIT A WARRANTY CLAIM!!!

Make the-0- * Don't buy the Nova x and the Nord 4 the will burn your leg. It happend 4 different times BELIEVE THAT