Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
SMOKEASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
SMOKEA (smokea.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 109 reviews with 1 star · Clear filters
Never got it
By Cory C.
Response from SMOKEA· Feb 12, 2026
According to the carrier tracking, this order was returned to us due to an invalid or insufficient address provided at checkout. Once the package was returned, a refund was issued in line with our shipping and returns policy.
maybe trust someone else to ship your packages to your customers… usps may be the cheapest or easiest but are absolutely horrible to deal with and never can guess where your package really is with them. maybe i’ll get it who knows. thank you for the order atleast.
By Cam L.
Response from SMOKEA· Feb 12, 2026
We’re sorry to hear you had a frustrating experience with USPS. According to the carrier tracking, the package was delivered within the 2–7 business day timeframe selected at checkout. We understand carrier tracking updates can sometimes be inconsistent, and we appreciate your patience. If you ever have questions about an order’s status, our support team is always happy to help.
Have not received my order what's going on supposed to be here on 17 th
By George C.
Response from SMOKEA· Feb 12, 2026
We understand how frustrating delays can be. Your order was shipped on time in accordance with our Shipping Policy, but carrier tracking shows it experienced a two-business-day delay with USPS that was outside of our control. We appreciate your patience and recommend checking the latest tracking updates for the most accurate delivery estimate. If you need any further assistance, our support team is happy to help.
I'm still waiting for my order
By Henry C.
Response from SMOKEA· Feb 12, 2026
According to the tracking information, your order was delivered within the 2–7 business day shipping window selected at checkout. If you’re not seeing the package, please check with household members or neighbors and around your delivery area. If you still can’t locate it, please reach out to our support team with your order number and we’ll be happy to help look into it further.
I want a refund an send this back it aint worth nothing dont do nothing
By Lelanda S.
Response from SMOKEA· Feb 12, 2026
We’re sorry to hear you’re not satisfied with your purchase. As outlined in our Shipping & Returns Policy, consumable items are considered final sale and are not eligible for return once shipped. If you believe there is an issue with the product itself, please reach out to our customer service team directly with your order number and details so we can review the situation. We’re always happy to look into concerns and make sure everything was handled properly.
Horrible shipping ordered priority mail for it to arrive 2-3 days arrived 8 days later. Do not order special delivery if you don’t feel like getting scammed. Update: Your tracking updates and tracking information is shit along with ups get your priorities straight.
By Josh
Response from SMOKEA· Feb 12, 2026
We understand how frustrating that delay must have been. Your order was shipped on time and in accordance with the Priority Mail service selected at checkout. Carrier tracking shows the extended transit time was due to a USPS delay that occurred after the package left our facility and was outside of our control. We appreciate your feedback and always recommend checking tracking updates for the most accurate delivery information. If you ever need assistance, our support team is here to help.
Arrived late no updates app was glitched
By Kevin A.
Response from SMOKEA· Feb 12, 2026
We’re sorry to hear you were frustrated with the experience. According to the shipping method selected at checkout, your order was delivered within the 2–7 business day timeframe. We also do not currently have a dedicated app, so we’re not sure what platform issue you may have encountered. If there’s anything specific that didn’t look right on your end, we’d be happy to take a closer look. Please feel free to reach out to our support team directly so we can assist further.
Product broke before I could use. Glass became cracked.
By Ryan M.
Response from SMOKEA· Feb 12, 2026
We’re sorry to hear this. We take product quality very seriously. If an item arrives damaged, we’re always happy to help with a replacement or resolution. However, we don’t see any prior contact regarding this order. In the future, please reach out to our support team with your order number and photos of the item so we can review the situation and assist you appropriately.
