Sunday, November 8, 2026 · Customer reviews of US businesses
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89 reviews
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Smittybilt Depot has the largest in-stock selection of Smittybilt parts. That means if you need a Smittybilt winch, Smittybilt bumper, Smittybilt seat, or Smittybilt seat cover, we can get it to you fast. But that isn't the only reason to shop Smittybilt Depot. We also offer Free Shipping* on UPS Ground orders, a 90-day price guarantee, expert phone reps who can answer your product and technical questions, plus an extensive collection of product videos and reviews.
SmittybiltDepot (smittybiltdepot.com) has 89 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
89 approved reviews, newest moderated first
Calling for support is ridiculous, on hold forever and when you do get someone they transfer you to hold again. Contacted thru their site and it gave me a ticket number, been 4 days and heard nothing. All I want to do is buy a part!!
By Brian D.
4wheelparts.com The Worst company experiance ever!!! Orderd a $1500.00 front bumper on Dec 15th 2018 here it is Dec31 and still no shipping, tracking info. Chynna Smyser the rep I emailed now between both of us 8 combined times and still nothing.i called the phone shifting around game 7 times till there mgr. Said he would call me back and nothing. I orderd the same time a rear bumper from rough country they sent me in 10 mins shipped to my house 3 days from California and they had fires.. 4 wheel company still nothing. They keep saying its in there hub in Florida. Theres no storms going on and still no shipment to my house or tracking info. Ridicules Customer Service. Good luck if you buy anything from them.
By Chris
I have the smitybilt scout trailer and was missing the special lug key for the wheels. I called smittybilt and informed them I was leaving on a wheeling trip the following Tuesday and needed wheels out on trailer to take it with. They Shipped it for me on a Friday and had it on Saturday!! Awesome Smittybilt!! Thank you so much!!
By Stephen P.
Bought 2 winches yes 2 at same time...only one has been installed ...and yep DOESN'T WORK.. WONT take it back , told me I'll have to pay to send it back...what a bunch of crap...now AGAIN waiting on replacement parts on a NEW NEVER USED WINCH....if that don't work the junk is going in the garbage...buyer beware...
By Perry G.
On 7/13/17, I made the following order with your company: Invoice 850-032170 ordering: X2O-10K WATERPROOF WINCH-- I PRE-PAID my order On 7/22/17, I called your company and was told my order would arrive at my address on 7/26/17 Thursday On 7/27/17, My order did not arrive today. I called your company number at 877-695-7810 I spoke with Robert and Leon and Art..... Trying to find out what the problem with my order of this winch.........your company representative has ran me around rather than give me an honest answer where the winch that I ordered and pre paid for is........... After being transferred to various extensions by your company representatives and my call lost repeatedly......my 3rd phone call to your company representative 1 hours later - I spoke with representative named Art - he could not tell me if my winch was ordered - shipped - or what the problem is............. I told Art to cancel my order. Buyer beware... Sincerely - angry customer! This is no way to do business Ken h.
By Kenneth H.
Was trying to buy a roof rack from them but just needed the measurement between the mounting holes to made sure it fit my truck before buying it. I called customer service and they hung up on me the first time, put me on hold for 34 minutes and dropped the call the second time and told me to just go into 4wheel parts and that they would have that info. I even asked the smittybilt reps at the truck and keep fest at the smittybilt booth and no one had a clue or was even willing to try and find out and contact me. I guess they don't want my business.
By Rafael
Haven't received Sure Steps I ordered for my Ford F-150 yet but, the website kept glitching on my billing & shipping address info. I'm an IT Tech and can say that their site's account functions are fairly confusing. It ended up using my home address as the shipping, even though I put in a different one as it instructed me to. Had to call customer service. After holding for 10mins, Spoke to one guy (explained the situation), was transferred and on hold for another 30mins til I spoke to a lady at 4 Wheel Parts??? She confirmed my confirmation number, name & address, then placed me on another hold for another 5mins. Lol Finally... Brett got on and took care of changing my shipping address. He also confirmed that the tax is included in their pricing and that my item is in stock & will be coming out of Denver. He said it should be processed/shipped in 1-2 days. I'm also supposed to receive email alerts regarding my shipment. We shall see...
By Teo R.
Ordered winch. Recieved order confirmation. Waited and no winch. Called and they couldn't find order. Then I was told that my card was declined. They had my email and phone number but no contact They do not give tracking number you have to call them. Reordered was told winch would be here on Friday. On sat I called and was told that it was shipped and it should be there on Wednesday. It did finally show up. Will not be doing busness with these people again
By Greg
