Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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62 reviews
SmithRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmithRx is working to reduce the complexity and cost of pharmacy benefits by building a new type of pharmacy benefits manager (PBM) committed to transparency and aligned with employers and patients. By combining advanced technology, a member-centric approach, and innovative cost savings programs, we're making prescriptions more affordable and delivering valuable transparency and savings to main street businesses.With features like real-time prescription pricing comparisons, seamless online access, and detailed savings reporting, SmithRx empowers both employers and individuals to make cost-informed decisions about their medications. SmithRx is at the forefront of reshaping the pharmacy benefits landscape, delivering a new level of simplicity and value to small employers across the United States.
SmithRx (smithrx.com) has 62 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
62 approved reviews, newest moderated first
We love working with SmithRx. Their team members are friendly and the Administrative portal is also very user-to use which makes helping members a breeze with their claim and Rx needs. We highly recommend SmithRx as a PBM!
By Kate W.
SmithRx is a transparent PBM with top notch Account Management staff. As a consultant, having a competent Account Manager at a PBM is vital. I stronly encourage employers to give SmithRx a try!
By Jolie B.
We appreciate the transparency provided by SmithRx- this alone puts them at the top of our recommended PBM!
By Gala B.
SmithRx is one of the most transparent vendors I have worked with in my career. It's refreshing to work with a PBM that does not play games with pricing and rebates. Their account managers are proactive, responsive, and clear in all their communications. I have had nothing but positive interactions with SmithRx in the two years that I have worked with them.
By Robert D.
The attention to detail and high customer service level makes SmithRx stand out in a growing sea of transparent pharmacy benefit managers
By DJ
SmithRx is a great PBM partner. They are efficient, friendly and work closely with their broker partners and mutual clients.
By Diana
SmithRx is a transparent and proactive PBM. They constantly look for ways to improve their model for brokers and their clients. The service team is responsive and helpful.
By Joe M.
This company is a Scam. They refuse to Detail the denial of your meds in writing and the staff is not qualified to over draw the providers direct of plan, yet they do. They pretend they are so helpful yet they are making life threatening decisions over doctors. The Dept of Justice is needed asap... this is an absolute tragedy. Hopefully we can stop them before more employees become victims.
By Sherell
