Great company
I'm happy with service installation and real friendly people !
By Erika Canela L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 69 reviews with 4 stars · Clear filters
I'm happy with service installation and real friendly people !
By Erika Canela L.
The tech came and reviewed our system and gave us the best option to fit our budget. He was also polite and explained everything.
By Mandy A.
My tech did a great job of explaining the services and the costs. He also included an extra glass break with the service since I didn't need an extra door. I wish that the Smith phone rep had warned me that there might be an extra charge ($10/sensor) for reprogramming my current system. On the phone I was assured that they just had to switch out the SIM cards at no cost.
By Bailey K.
I like having the service installed by a professional and the smart installion.
By Marilyn G.
Tech was late but courteous enough to call. He was very informative. Only think that bothered me was that I had to get an equipment warranty for an extra fee. But that was the only hidden fee so it's not so bad, I think. Overall good. Haven't used it yet so can't comment on actual service.
By Lynda L.
Good service really good people n quick service low prices
By Jesus F.
The tech was about 30 minutes late to our appointment. Other than that, he did a great job explaining Smith monitoring. He was quick and very courteous. A job well done
By Patrick B.
Though there were some miscommunications with the sales associate, the technician Joey Militello was great and very accommodating. He was efficient and very helpful. I appreciate his honesty and work ethic. We moved forward with the contract because of him and a sales manager Dave.
By Charles S.