Great service
Our tech is great. He took the time explain everything to us. He was very patient with us and explain the various option available.
By Frank G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 691 reviews with 5 stars · Clear filters
Our tech is great. He took the time explain everything to us. He was very patient with us and explain the various option available.
By Frank G.
Hey, you know what??? I received great service when I received my new alarm system. The technician that came knew everything there is to know about alarm systems and was neat and intelligent. They are far better than that tragedy called ADT!!!!!
By Darius M.
Hey, I just wanted to tell you how impressed I was on your overall service. My wife called and spoke to an actual person instead of being put on eternal hold. We had an appointment scheduled for the very next day. Our installer, Pete called about an hour ahead to let us know the time of his arrival. Pete arrived on time, explained all of our options, and very efficiently able to use our existing equipment to get us all set up. Overall our experience was excellent.
By Len
Your installer was nice, friendly, and thorough. He gave us plenty of time to ask questions and to explain it to us.
By Carol Parsons M.
Salesman are knowledgable, friendly and provide good explanations and installation.
By Nicole C.
The technician came and installed the smart home system. He was efficient and professional. I am pleased with the service thus far.
By Natalia R.
Very pleased with the response of the company during scheduling. The technician showed up on time and was very courteous and thorough in his explanation. Very professional.
By Jeremy P.
I had good service from my security tech. He was very informative on his plans, and my usage for the equipment. I feel more secure now that I have the updated equipment.
By Jeannette M.