Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 691 reviews with 5 stars · Clear filters
We had a great experience with Smith Monitoring. The appointment setup was fast and easy. They confirmed the appointment the day before the install and were very flexible with us in our request to change the time of our appointment. Our service tech was extremely friendly and knowledgeable. He arrived early within our time window and was diligent with the install. Very professional and prepared. I would recommend this company to anyone!
By wendy B.
The technician was very personable and knowledgeable. He covered all the items with me, explaining them simply and understandably. I was amazed at how he saw the flaws from the previous company, and corrected them.
By Robert W.
Sam was hands down the best tech/installer I've ever had. He called when he was on his way, was super courteous the entire time, worked quickly and made sure we were satisfied before he left. Our installation was particularly complicated as our cellular service was too weak to work. Even though it was difficult and caused the install to take much longer, he troubleshot diligently and kept us in the loop the entire time. He tried every possible option, and when that didn't work, he came back a second day with more options, and then had to relocate the equipment that he spent the previous day installing to get everything to work. He did it all without once letting us believe that it would be anything but perfect once he was done (I probably would have given up long before). Sam is an incredible asset to your company and great brand representative. He deserves a huge raise!
By Cody T.
Jeremy installed our system today. He installed equipment fast and was very knowledgeable about the equipment.
By Kathy Holub P.
Customer service was great
By Fourdxtreme Custom P.
Technician showed up on time and was a nice guy. He installed system and then took his time showing us how the system worked and did not leave until we understood how to use. People that we dealt with on the phone were polite and when they tell you they will call they will call. The company has done all that they said they would do and we are happy with all services they offer.
By absocold
Found Smith Monitoring on Angie's List with very good ratings. New install, so can not rate service at this time.
By Pamela M.
Just got a system installed and we received great customer service! Overall, very pleased with the company thus far!
By Sara Jawaid A.
