VERY NICE
RICKY WAS VERY NICE
By Tracey M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 691 reviews with 5 stars · Clear filters
RICKY WAS VERY NICE
By Tracey M.
All was good.
By Liam O.
Pete showed up exactly on time actually a few minutes early. He quickly assessed the home and offered his suggestions for the best set up for our needs. We evaluated a number of alternatives and I changed my mind a few times on different locations where i wanted the different pieces of equipment and he was very patient and helpful in making those decisions. If I owned my own business and needed a tech to provide service I would want someone like Pete to represent me and my business. If you are in Austin and need an alarm installation from Smith Monitoring, I would recommend asking for Pete King!
By Omar G.
GREAT SERVICE AND NICE SYSTEM.
By Ilya G.
I shopped around , these guys had best price, very professional and on time
By Iama Krayze P.
The tech was extremely helpful and knowledgeable, he took the time to explain all my options. He also gave me the pros and the cons on using my old system or going with something new. I was extremely satisfied by the level of customer service I received both on the phone and at my house.
By Allyson S.
Very helpful. And answered all my questions. Excellent customer service.
By Esmeralda Amy C.
Great service from set up through install! Friendly and professional.
By Megan R.