Received a defective product and they…
Received a defective product and they would not replace or refund
By Lisa M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
44 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a passionate company that truly believes that fashion should be affordable.
smilenicey.com (smilenicey.com) has 44 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
44 approved reviews, newest moderated first
Received a defective product and they would not replace or refund
By Lisa M.
product delivered completely not what was ordered SCAMMERS Buyer Beware
By Deb
SCAMMERS!!! Do not purchase anything from this site. Your order will not arrive. They send fake tracking emails. Lodged a complaint with PAYPAL and this company told PayPal that my item arrived and they closed the complaint. Terrible customer service!!!!!
By Katharine D.
Scam. Not a real company. They'll send you fake tracking IDs. Once you complain, they'll request more money to release your purchase. Horrible customer service. STAY AWAY!!
By Julien M.
ordered makeup buy 1 get 3 free email says delivered i have not received anything. i have texted twice but have had no response. seems like i have been scammed Dale Anslum
By Dale A.
I ordered the colour changing foundation, it goes on white and stays white, it is false advertising in comparison to the video demonstration. I made contact to request a refund and was offered $2USD, what a joke. I was then offered $4USD or could send back to China at my cost. I will cut my losses. Do not purchase this item, total waste of money.
By Jennifer T.
I ordered moisturizer/base to hide wrinkles and bloches then cancelled (didn't have money). You said ok to cancel. You charged me anyway. WHERE IS MY MIRACLE COVERUP?? Please send it!!
By Connie V.
Ordered color changing foundation and stayed on white!!! Don’t order
By Susan P.