Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,056 reviews
smileie.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,056 approved reviews, newest moderated first
The dentist was a few mins late due to a precious appointment, but after logging on, she was both efficient and attentive, walking me quickly and effectively through the process. Appreciate her help!
By customer
Response from smileie.com· Aug 31, 2024
Thank you for your feedback! We're glad to hear that our dentist was efficient and attentive. We appreciate your understanding about the slight delay and look forward to continuing to serve you well.
Really very professional. My experience is very positive. 100% recommended. Everything was very good and also I broken one of the aligners and they replaced it without any problem. Thanks a lot to the all team. Good and reliable product.
By NICKSIN
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We’re thrilled to hear you had a positive experience with our aligners and our team. We appreciate your recommendation and are glad we could assist with the replacement. Your satisfaction is our priority!
Arooj was very patient and helpful with me taking my impressions as always! She makes the process a lot less stressful. If you’re not sure how to take the impressions definitely schedule a call!
By Kalina
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We're thrilled to hear Arooj made your experience smooth and stress-free. At Smileie, we strive to provide excellent service, and we're glad to know Arooj helped you with the impression process. If you need any further assistance, feel free to reach out!
Dr Arooj walked me through making my impressions. Very pleasant and patience with me and the whole process.
By customer
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We’re thrilled to hear you had a great experience with Dr. Arooj. Your satisfaction is our priority, and we appreciate your feedback.
The lady that helped me with my impressions was WONDERFUL!
By Samantha W.
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our team. Your satisfaction is our top priority!
Update 3 : it’s now the 20th and my advisor hasn’t answered me in days. My profile does not have an update on my aligners even though the response from them below says by the 16th they are to be shipped out. At this point I feel this is a scam company and I will be canceling this service and reporting them so that I can get my money back. Please do not use this service so here’s an update; as soon as I told my advisor through the chat that I was going to be writing a review, I suddenly got shipment information. It’s bad customer service that information was given & something was done only when I had to twist an arm. They want to offer me free retainers; right now I’m just waiting for my aligners so I can start my treatment. Hopefully nothing worse will come from this service. Another update it’s the 18th and still no shipping info even though the customer service rep below said shipped out by the 16th. Anything to prevent a bad review it seems.
By Jess
Response from smileie.com· Aug 14, 2024
Dear Jessica, We sincerely apologize for any inconvenience you’ve experienced. To clarify, our process involves starting aligner fabrication once the 3D treatment plan is approved, which in your case was on July 27th. The aligners are then sent out within 15 business days, not counting weekends, so your aligners are scheduled to be shipped by August 16th. While we strive to deliver our products as quickly as possible, we conduct thorough quality checks to ensure the best results. We are pleased to inform you that your aligners are ready and will be delivered by the start of next week. We also want to address your concern about payments. You chose a payment plan, and in this plan, payments are automatically deducted. However, this does not affect our commitment to delivering your aligner package. We value your trust and are committed to providing the best possible service. If you have any further concerns, please reach out to us directly. We’re here to help.
Fast and easy answers to my questions. Associate was incredibly helpful and friendly. Highly recommend. Wish more companies had service like this.
By Julie P.
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We’re thrilled to hear you had a great experience with our customer service. Your satisfaction is our top priority. We appreciate your recommendation and look forward to serving you again!
Dr. Arooj was quick with the demonstrations and instructions, saving me valuable time. Her guidance and directions were different then the ones sent in the mail and on the video. Her modified techniques allowed me to achieve the impressions I needed. Wish I could have just started with her to begin with.
By Steven F.
Response from smileie.com· Aug 31, 2024
Thank you for the kind words! We're thrilled to hear that Dr. Arooj's guidance was helpful and efficient. Your feedback is invaluable, and we're glad she could provide the support you needed. We look forward to continuing to assist you!
