Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,056 reviews
smileie.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,056 approved reviews, newest moderated first
The online chat was wonderful! They helped me finish the process on a Saturday morning with kindness and patience.
By Suzanne R.
Response from smileie.com· Oct 28, 2025
Thank you for sharing your experience! 😊 We’re so glad our team could assist you and make the process smooth, even on a Saturday morning! Your kind words mean a lot to us.
Dr. Arooj was patient and very informative. Demonstrated how to make the impression and was encouraging and made me comfortable.
By customer
Response from smileie.com· Oct 28, 2025
Thank you so much for your kind feedback! We’re delighted to hear that Dr. Arooj made your experience comfortable and guided you through the process with care and patience. We truly appreciate you taking the time to share this!
Dr. was so patient and helpful!
By Gerri Murphy W.
Response from smileie.com· Oct 28, 2025
Thank you for your kind words! We’re so glad to hear that the doctor was patient and helpful during your visit.
I was reluctant to buy teeth aligners online, I read reviews and decided to go with Smileie. I’m so glad I did, it’s affordable and Brett has guided me every step of the way. I’m happy with the results so far and I know it’s going to keep on getting better! Thank you Smileie for giving me my smile back!
By customer
Response from smileie.com· Oct 28, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your results and that Brett was able to guide you through every step of the journey. Your trust means a lot to us — we’re so glad Smileie could help bring your smile back!
My experience with Smileie has been fantastic. Brett was my customer service representative and went above and beyond. He addressed all of my questions and concerns. I think we works 24/7. I needed some assistance with making my impressions and Dr. Arooj walked me through the process to make sure the impressions were perfect. I can't say enough good things about Smileie.
By Carol B.
Response from smileie.com· Oct 28, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Brett and Dr. Arooj. Our team truly cares about making every step easy and comfortable for our customers, and it’s amazing to know that showed through. We really appreciate your trust in Smileie! 😊
Brett is great support and I am loving my Smilie experience so far! Thank you!
By Pitzer, Amy M.
Response from smileie.com· Oct 28, 2025
Thank you for your kind words! We’re so happy to hear you’re loving your Smileie experience and that Brett has been such a great support. Your satisfaction means the world to us!
10/10 experience. Received impression kit within a week from ordering, instructions were clear and easy to understand. Customer service specialists provided numerous emails with detailed instructions and clear time lines throughout the entire process. Aligners are great quality. Honestly impressed!
By TJ
Response from smileie.com· Oct 28, 2025
Thank you so much for the amazing feedback! We’re thrilled to hear that you had a 10/10 experience — from receiving your impression kit to getting your aligners. Our team works hard to make the process clear, smooth, and satisfying, and it’s wonderful to know we met your expectations.
I was contacted by a Smilie representative after my review and they have agreed to further my treatment at no cost to me. They have also said that they will make sure I receive treatment so I achieve the results I was told I would. I will update again at rhe end of of my treatment and appreciate Smilie reaching out to me.
By MJ S.
Response from smileie.com· Oct 17, 2025
Thank you for sharing this update and for giving us the opportunity to make things right. We truly value your trust and are committed to ensuring you achieve the results you were promised. Our team will continue to support you every step of the way, and we’re glad to hear your experience is moving in a positive direction.
