Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,056 reviews
smileie.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,056 approved reviews, newest moderated first
Easy instructions and excellent guidance.
By AG
Response from smileie.com· Jan 9, 2026
Thank you for your feedback! We’re glad to hear you had a great experience and found the instructions easy and the guidance helpful. We truly appreciate your support!
Dr. Arooj was incredibly kind & professional assisting me with my impressions. I have high hopes for my dental transformation.
By customer
Response from smileie.com· Jan 2, 2026
Thank you so much for sharing your experience! We’re delighted to hear that Dr. Arooj made you feel comfortable and well-supported during your impressions. Providing kind, professional care is something we truly value. We’re excited for you and wish you the very best on your smile transformation journey. If you ever need any assistance along the way, we’re always here to help 😊 Team Smileie
Very helpful and very patient!
By customer
Response from smileie.com· Jan 2, 2026
Thank you for your kind words! We’re so happy to hear that our team was helpful and patient throughout your experience. Your comfort and confidence mean a lot to us.
This company is a total scam, they never said that the aligners weren’t gonna straighten my teeth, it wasn’t until after I received them that I noticed there was only a slight difference from aligner 1 to 9 and when I spoke to them about a refund they stated they don’t give refunds after the aligners have been made. Your response is pretty much the same to all your negative feedback, the only solution your company came up with to solve my problem was to give you more money for more aligners that wouldn’t work anyway,I talked to a real Dentist and I was told this would have never worked,I guess you live and learn,I would never recommend these scam artists.
By Patrick
Response from smileie.com· Dec 29, 2025
Hello, Thank you for sharing your feedback. We’re sorry to hear that you’re feeling dissatisfied with your experience. We’d like to let you know that your Smile Specialist has already reached out to you directly to discuss your concerns and share a suitable solution. Our team carefully reviews every case to ensure treatment plans are created based on the information provided and with patient safety as the top priority. We appreciate the opportunity to connect with you and work toward a resolution.
My experience was awful until Dr Jawad Eawhi did my zoom to give me detailed instructions on how to make the approved molds. He walked me through the top and bottom molds and then inspected and approved them as acceptable to mail in for liners. I tried using the booklet instructions and could not make acceptable molds. His zoom instructions made all the difference! Your booklet is not detailed enough for good molds. Dr Jawad is the best!!
By Teresa M.
Response from smileie.com· Jan 2, 2026
Thank you for taking the time to share your honest experience. We’re truly sorry to hear that the initial process was frustrating, but we’re very glad Dr. Jawad was able to step in and provide the guidance you needed. It’s great to hear that his one-on-one Zoom support helped you successfully complete and approve your molds—your feedback about the booklet instructions is valuable, and we’ll be sure to share it with our team to help improve the experience for future patients. We appreciate your patience and kind words about Dr. Jawad. We’re here to support you throughout the rest of your smile journey. — Team Smileie
I have had the best experience with Smileie so far. The virtual visits with the dentist were great and I got my impressions on the first go . Super nice. You can’t beat the price
By Will
Response from smileie.com· Jan 2, 2026
Thank you for the wonderful 10/10 review! We’re thrilled to hear that you had such a smooth experience and that your virtual dentist visits went great, getting impressions right on the first try is awesome! We’re also glad you found value in our pricing. Your support truly means a lot to us, and we’re excited to be part of your smile journey 😊 Team Smileie
We appreciate the assistance and time we received
By customer
Response from smileie.com· Jan 2, 2026
Thank you for your kind words! We truly appreciate you taking the time to share your experience and are glad our team could provide the assistance and support you needed.
I did a zoom meeting with Dr Arooj and she was a delight to work with. She assisted me with my impressions kit and gave me great pointers!
By customer
Response from smileie.com· Jan 2, 2026
Thank you for your kind feedback! We’re so glad to hear that your Zoom session with Dr. Arooj was a great experience and that her guidance made the impression process easier for you. She truly enjoys helping patients feel confident every step of the way. We appreciate your trust in Smileie and are always here if you need any further assistance
