smileie.comReviews of smileie.com

Very clear communication, clear information, and very helpful instructions. Thanks for your patience guys.

Great to work with

Brett was amazing and so understanding. The Dr. Who worked with me was also very patient and kind. Very pleased so far!

Very good product. Having an issue with a defective retainer but customer service is sending out a new set at no charge. Thank you!

I honestly tried to be patient and handle this privately for months, but at this point I’m extremely frustrated. I’ve been waiting since early February for refinement aligners with constant delays, vague responses, and repeated promises that “they’re being sent soon,” yet I still have no shipment, no tracking information, and no clear timeline after FOUR months. I was previously asked to remove my public comments and was assured my treatment would be completed properly at no additional cost, but unfortunately those promises were never followed through. The most frustrating part is the constant lack of communication and changing explanations. For over a month I kept asking what was happening with my aligners, and last week I was told they were still being reviewed by the lab. Then, three weeks later, I was suddenly told there had been a printing issue and that I would need new impression molds sent to me to restart the process. I was then promised that the new impression kit would be shipped first thing Monday morning. Monday passed. Tuesday passed. Still no shipment confirmation, no tracking number, and no update. The initial stages of treatment were mostly fine, but once refinements were needed and my teeth stopped tracking perfectly, the support became incredibly slow and unreliable. Delays kept getting longer and longer, and now I’ve been left waiting for months with no real solution or accountability. At this point I genuinely cannot recommend this company based on the customer support experience alone. The lack of follow-through, poor communication, and endless delays during an active treatment process have been exhausting and stressful.

Online dentist was great help !

Dr. J was extremely helpful and patient with me. With his guidance I was able correct address the issue I was having with the molding. Thank you Dr. J

I have been loving my smile more since I started my brace treatment... Thank you Smileie