Smile GenerationReviews of smilegeneration.com

Thank you Crossing Dental for making my mom's teeth lovely again. The staff is awesome, well-mannered and polite. High-Five to Nancy, Rosy and Dr. Shakil for giving us a wonderful dental experience.

This is the worst credit card company. They charged my $250 interest on a $6 remaining balance without informing me that my promotional period is ending. DO NOT get this card at any cost, this is how they make money by charging insane amounts of interest. I made so many payments way over the minimum balance every month and they refuse to waive the interest as a courtesy ALL OVER A $6 REMAINING BALANCE. Ridiculous and they should be reported for fraud.

I was very careful to make payment amounts in order to payoff before my promotion date. I had two promotion dates and they allocated my payment to the wrong one. I was unable to get them to correct their mistake and had to borrow money in order to pay it off before the promotion ran out. I was cut off 4 times in the process of trying to get it resolved. I had been with them for 11 years but I will never use them again.

This company is the same as having a payday loan. I should have been more careful and did my research better. I have paid over $1600 and nothing went to the principal. As soon I pay them off I will close my account and I will never use this company again!!!

My husband and I contacted this company several times thru a phone call, email, and written requests on our statements that we did not want paper statements. We were totally ignored and continued to get an added charge of $2.99 to our statements. We always sent our payment in ahead of the due date but yet here came the statement in the mail. We paid in full and received an email acknowledging they received the payoff on 2/5/2026. On 2/23/26 we get a paper statement in the mail stating we owe $2.99 for the statement. We should not have to pay for statements when we requested not to have them. We have continued to try and opt out of statements since 10/30/26 to 01/26/26. We also discussed this problem with Reno Modern Dentistry. They were of no help. AVOID this company. No Customer Service.

My dental office referred comenity smile generation financing for dental work it was the biggest mistake I ever made, the online easy pay system is always broke never accepted the information they're quick to charge late fees and other fees that was never mentioned in the beginning and the customer service is horrible incompetent untrained rude people that appear not to speak or understand English well big red flags stay away. I'll never use them again.

Well, I wish I had looked this credit company up first. You can not pay online with a card, you can pay with banking info only, or mail it in. IF you want to pay by card, there is a $9 processing fee. What a joke. Then come to find out by my hsa company Smile Generation comenity doesn't accept my hsa companies cards. Ifound this out via my hsa company telling me why it was denied. Their customer representatives are miss informed about how their site accepts payments. I had to be transferred to a manager in order to attempt a card payment.

I went into the office for a 6 month dental cleaning. I was told I had to have an exam. The dentist (a new one every time) did a probing and started reading off very high numbers, this relates to having pockets. I take very good care of my teeth and have always had low numbers with out any pockets. After the exam she did a three minute cleaning. When she was done she told me I needed three crowns and a deep cleaning. I went to a different dentist and was told that I didn't need to have any crowns, and I didn't need a deep cleaning. That's $6,000 of dental work that I didn't need. This makes me question the $3,000 I spent 6 months ago on dental work at this office. Besides having scheduling problems like showing up for my appointment and not being on their schedule, they also do a high preasure bit by giving 50% off for work done the same day they diagnosis. This is 50% off of work that's not needed to begin with. Such dishonest behavior and a rip off of our money.