Shipping was wonderful
Shipping was wonderful, 3 days. I can't judge the product until it freezes. I will let you know!
By Wally
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small family company making FreezeFreeHose heated water hoses, Add-A-Stat, Plasti-Duk brand decoys and Neumann & Bennetts brands. Selling supported products.
SmartTechProducts (smarttechproducts.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 104 reviews with 5 stars · Clear filters
Shipping was wonderful, 3 days. I can't judge the product until it freezes. I will let you know!
By Wally
Great company to do business with
By Bradford T.
Response from SmartTechProducts· Sep 30, 2020
Thank you for purchasing our FreezeFreeHose and Add-A-Stat. We appreciate your business
Love the products and wonderful customer service!
By ingrid Z.
Response from SmartTechProducts· Sep 26, 2020
Thank you Ingrid for buying our 100 ft FreezeFreeHose and a Add-A-Stat. We are pleased you love our products! We appreciate your business.
Neumann and Bennetts bumpers are Awesome. I really like that they are made in the USA and toxic free.
By Otter Tail K.
Well, so far, so good. Since this is your second request for a review and I've had my heated hose for a whole week already, I feel well qualified to report that water has successfully flowed through it for the entire week. It has been plugged in to its thermostat and hasn't shorted out or electrocuted anyone (yet), and since water flowed continuously even though temps dropped below 30 twice, I assume that the controller works well, too. Since we're in Montana I'd recommend that you check back, say, around the end of January and then maybe I can report on some real experience other than the fine delivery service (UPS).
By William G L.
Faulty heated hose and thermostat promptly replaced , ordered 2nd hose as a backup . Delivered as promised. Will try product later this year when temps are below freezing . Last years hose worked well until late spring when it stopped functioning .
By LOGAN H.
Purchased and used the frost free hose last winter in Tennessee, it worked fine but I did have to shelter the connections to prevent my ground fault from tripping . Thereafter it worked fine until the last cold snap in the spring when the hose froze . I returned it and the thermostat and just received a free replacement of both , I also purchased a second hose as an ounce of prevention as we will be full time rving again this winter . Very pleased with the overall performance and prompt pleasant conversations and response with customer service . It is a sturdy well built product !
By Logan H.
SUPER FAST, EXCELLENT SERVICE, PRICE TOO HIGH AND NEED TO MIX AND MATCH AS WE COULD WHEN PLASTI-DUK SOLD DIRECT.
By Blaine J.