Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
113 reviews
SmartTechProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small family company making FreezeFreeHose heated water hoses, Add-A-Stat, Plasti-Duk brand decoys and Neumann & Bennetts brands. Selling supported products.
SmartTechProducts (smarttechproducts.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 104 reviews with 5 stars · Clear filters
Fast delivery and custom cut to size.
By Greg G.
Response from SmartTechProducts· Dec 9, 2024
Thanks Greg for the great review for your purchase of our SmartWrap Neoprene Sewer Hose/Heat Cable Covering Material. Sold by the foot. Does not include hose and cable. We Appreciate Your Business.
Product seems good quality and was easy to install Shipping was fast
By Don K.
Response from SmartTechProducts· Aug 31, 2024
Thank you for supporting SmartTechProducts. Thank you for the great review. Not everyone takes the time to leave feedback, we appreciate you.
SmartTech continues to offer exceptional customer service. I don't have to hunt through different online menus or punch in five different numbers to get beyond the "Please select #1 for...." to speak to a live person. Someone actually answers the phone or responds to an inquiry. I've needed product assistance a few times over the years (for heated hoses) and have always received great help and support.
By CAM
Response from SmartTechProducts· Jul 9, 2024
Thank you for the stellar review. We appreciate it. We appreciate your business.
Super Quick and warm minded customer supports! Big respect!! Thank you SmartTech!!!
By Kihiru
Response from SmartTechProducts· Jul 9, 2024
Thank you so much for the 5 star review, We appreciate it.
saw the product on line with the basic specifications displayed. The size, Watt value, basic technology, attracted my scan, I called the company for more details the phone was answered promptly, with a very knowledgeable person. By this time I knew if the price point was near my budget i would buy. I own 3 units very promptly delivered and preparing to buy more. The product also exceeded my expections...
By Mike C.
Response from SmartTechProducts· Feb 12, 2024
Thank you so much for the 5 star review. We appreciate your business.
Smart Thaw is a well designed product. Sensing water temp instead of ambient temp saves water (gals of water a day depending on ambient temps- causing unnecessary well/pressure pump cycling) and takes advantage of insulated water lines. No need for electrical heating, running power cords and unnecessary waste of electricity for heating faucets during transitory ambient temps. Cannot speak to its performance at this time nor its life expectancy.
By Steve S.
Response from SmartTechProducts· Feb 8, 2024
Thank you so much for the 5 Star review. We appreciate your business and look forward to being of service to you in the future. Sincerely, SmartTechProducts
Excellent service and good product
By Susan
I ordered a single heat trace cable to test the product and service from Smart Tech. I was extremely pleased with both and placed a larger order a week later. Very pleased!
By Denise W.
