Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
Smart RetractSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
Easy to install works well and well constructed
By KENNETH
Response from Smart Retract· Aug 5, 2020
Hi Kenneth--thanks for your wonderful! Please let us know if you have any questions. Thanks, Deanna at Smart Retract.
I ordered a retractable mesh gate to cover the opening from my deck into my above ground pool in order to keep the dogs and my 3 yr old granddaughter from falling in when we are sitting on the deck. We don't rely on it to let dogs or g-daughter out there unsupervised but I think it might actually be safe enough for that. Online ordering was very easy and they shipped it to me within 1 day. Installation and operation are very simple and it is perfect for my needs. Price seems reasonable as well.
By John
Response from Smart Retract· Aug 5, 2020
Hi John thank you for your 5-star review. We are happy to hear how please you are. Thanks, and let us know if you have any questions. Deanna at Smart Retract.
We love our retract-a-gate! We use it to keep our small dogs on the front porch (one is a runner). It was easy to install and its very easy to use!
By Carrie
Response from Smart Retract· Aug 5, 2020
Hi Carrie--we love having you as a customer too! If you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
Great design and function for children or pets!
By Janet
Response from Smart Retract· Aug 5, 2020
Hi Janet--thanks for the great 5-star Retract-A-Gate review! Please let us know if you have any questions. Thanks, Deanna at Smart Retract.
This just does exactly what it should. I needed to block a larger than standard gap to keep my toddlers and dogs out of the dinning room and away from the tables and chairs. Using 2 of these gates together with S clips completely solved the problem. This isn't the recommended usage for the gates and I was worried it wouldn't feel sturdy, or that one of the little ones would get under it, but it has so far worked 100%. It feels sturdy, and doesn't look half bad for a wall blocking half of my living room.
By IR
Response from Smart Retract· Aug 5, 2020
Hi and thank you for being a multi gate Retract-A-Gate user! We take pride in our customer service, so please let us know if you have any questions. Thanks, Deanna at Smart Retract.
I love our retract a gate. It works great for keeping our dachshunds contained. The lock Feature is strong enough that they can’t get under the gate. The tension is such that it would even work for a larger dog.
By Kim
Response from Smart Retract· Aug 5, 2020
Hi Kim, we love having you as a customer too! Thanks for being a wonderful pet owner and let us know if you have any questions. Thanks, Deanna at Smart Retract.
Fits our very wide space in our deck so our dog stays safe.
By Amie
Response from Smart Retract· Aug 5, 2020
Hi Amie--thanks for being a great pet and Retract-A-Gate owner. If you ever have any questions, please contact our customer service. Thanks, Deanna at Smart Retract.
Don't get the cheap knock offs. These gates are perfect. Well made and attractive to use outside around a wrap around deck.
By Claude
Response from Smart Retract· Aug 5, 2020
Hi Claude--thank you for being a wonderful customer and for your 5-star review! We agree, and we agree, it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks again, and please let us know if you have any questions. Deanna at Smart Retract.
