great service and attention
great service and attention
By Ariel
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
554 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
554 approved reviews, newest moderated first
great service and attention
By Ariel
Very efficient and helpful with any questions I had.
By Colleen A.
Excelente servicio
By Gabriel P.
Retract-A-Gate has great customer support - very responsive. I love that they’re a small family owned company selling 100% USA made & manufactured products. The gates are sturdy and allow me to relax and enjoy my little nieces and nephews without constantly worrying they’re going to take a tumble on the stairs.
By Stacy D.
We own 2 retract a gates. We switched from the old style metal gate to these and haven’t looked back. They are simple to install, safer and have a much smaller footprint than our metal gate. I like that you can remove the whole system quickly and that it provides a lot of flexibility for installation. It’s also worth supporting American made and owned companies. 🇺🇸 Highly recommend!
By Matt H.
Retract-a-gate is easy to use, very safe, and all the while being very aesthetically pleasing to look at! I have looked at many retractable gates and a lot of them have reviews that they break after installation. For your baby's safety it is not worth the risk to buy a cheaper poorly built gate! I love that it is durable, and looks so nice in a space. I also love that it can be left rolled up if you don't need it, and you hardly notice it!
By Christine S.
Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek design means it discreetly hides away to the side when not in use, there’s also no bottom bar to trip over at the top of the stairs. A wonderfully easy and efficient product – can highly recommend, we’re so pleased with it we’ve just ordered another 7!!
By Flowery Dell L.
I bought a gate in September 23 last year and was very happy with it. In fact, I wanted to install it in a second location but needed some additional hardware. I went to their website to order some new hardware and they informed me that they came out with a new gate design in March 24 and no longer support the "old" design. I bought the gate ~6 months ago and they no longer offer hardware for the old design? I would not recommend buying based on this experience.
By Kyle M.
Response from Smart Retract· May 20, 2024
The information stated by this reviewer is incorrect. We fully support and stand behind all our products, and offer a full 1 year warranty for any defects in materials or workmanship. We'd be happy to answer anyone's questions about our product support policy, please contact us for details at [email protected]