Smartpulse StoreReviews of smartpulsestore.com

I purchased a ring from this store took 3 weeks to show up did not like it and returned of course they say they have money back guaranty 30 day refund on returns. But you never hear from them do not answer emails completely ignore you do not waste your time and money with smartpulse complete junk just want your money no customer service whatsoever

If I could give no stars, I would. I’ve been scammed by this company. As agreed with them, I returned the watch - it’s been almost three months and despite numerous emails no payment has been received from them.

I purchased a smart pulse watch for my wife. It failed to provide a credible pulse reading - fluctuating wildly from 50 to 150 bpm. The supplier accepted that I could return it under warranty but have consistently failed to refund the original cost or the return tracked postage. Completely untrustworthy operation.

Company agreed at one time to allow return of watch that had never been used, charged or even removed from the box, but then reneged and refused to respond. Very shady outfit in my opinion.

Ordered an s24 ultra smart phone, phone arrived and is so not a s24 ultra, firmware is 9 at best was advertised as having 16gb of ram, yeah really, and yet in the email confirmation it clearly states its 12gb even though that's not the case either. All they have done is rename a phone that of a s24 ultra. I bought through klarna and chose to pay a month later, thank god I did that as I'm emailing them everyday to return the phone only to be met with constant silence. Absolutely nothing for me to return the phone and the crappy smart watch that was sent with it. I have also had to change my Google password, and X as this phone was recognised by numbers and not the actual phone name and attempts had been made on my accounts, to steal money identity I don't know. But this company doesn't care about even returning the phone, its been really dragged put with no resolution in hand. Thank god I didn't pay on my debit card and chose to pay in 30 days as had my doubts it would even arrive. Anyone can rename a phone, and stick a label on a box. There is nothing Samsung about this phone. Stay well clear from these peoplenas they just don't care, I've sent dozens of emails to try and send the phone back, but they have not responded to any of them, not one. I've coke on here in the hope I'd get a response but going by the reviews I can kiss that goodbye. I just don't want this to affect my credit score. Hopefully klarna will sort it and see the amount of attempts to return this bag of crap phone back to them. There payment has been paused so they have gained nothing. And they still don't want the phone back that was designed to steal users data and identity, as had numerous private number calls from Chinese people, claiming to be 02, and other companies, never had them before I purchased this phone. Stay well clear and avoid at all costs. Absolutely disgusting customer service that actually isn't. I just want to return the phone so then klarna can close the case. Worst shopping experience I've ever had in my life..

Faulty after 1 month of use vertical lines on screen. Customer support replied sent link for return but on it it it says that it was not delivered so therefore no return, but on the same site looking for order history it says it was delivered. Tried to communicate with them but kept getting the same message to put it via the link that obviously doesn’t work. Think I just got scammed

Worst customer service Ive EVER experienced after an online site purchase!! Steer clear of this SMARTPULSE WATCH! Its mediocre at best. The blood pressure reports are/have been at least 20+ pts. Over my accurate bp readouts at home/Doctors office. The other subjects are iffy at best. But the absolute worst and has continued til today??? The dishonest company and its customer service concerning refunds. Ive jumped thru "Luz's" hoops/hurdles since this origination of what could have been prevented to start with- duplicate order! After I received both, I kept one and began trying to teturn the other, unopened and in perfect condition. Was emailed their policy, with the return authorization and was given 2 residential addresses to ship to..... Which made me think this was sketchy marketing businesses for anyone, to cheat its buyers. Ive kept numerous emails and receipt of tracking and have watched my credit card transactions for the past month. Theyve had plenty of time. Theyve had my address. Cell number and credit card info. No responses. Now, after telling SMARTPULSE that I will expose their dishonesty, theres no replies. None. So buyer beware! Theres many other choices besides this smart watch that monitors your sleep, bp, stress, etc. Do your research! Luz and her lil franchise conducts shady business practices and cant go unnoticed! Dont buy it!

Ordered a Black watch for my son, (aged 48yrs) , a Pink one arrived! My son not being homosexual, transgender or weird, would not appreciate this so I asked for a replacement in Black. Went through all the Return procedures got an RMA and sent it back with a request for it to be replaced with Black one. Nothing heard since and that was over a month ago ! Now they refuse to answer me. DONT TOUCH THÈSE CREEPS WITH A BARGE POLE !