Dorian was polite
Dorian was polite, informative and very helpful!! I feel some relief knowing I will be able to proceed effectively!
By Maureen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
87 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart Loan Aid is here to guide you through the complex world of student loans. We provide educational resources and technology-driven guidance to help you understand and evaluate available repayment options.
Smart Loan Aid (smartloanaid.com) has 87 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 86 reviews with 5 stars · Clear filters
Dorian was polite, informative and very helpful!! I feel some relief knowing I will be able to proceed effectively!
By Maureen
Shelly did a great job. I highly recommend.
By Denise R.
Shelly was very pleasant on the phone and answered my questions.
By Kevn B.
So far, so good! I feel relieved that I am no longer dodging lenders. Shelley is very helpful, kind, and easy to work with. I'm glad I was referred to them.
By Elisabeth G.
Ana was patient and kind, answered all of my questions.
By Deborah J.
Anna was extremely helpful and patient through the process.
By Caren
I Spoke with Shelley W. She was such a great person and best customer service I received. I trust her to talk to her and she made my loan issue much more better. Thank you so much Shelley and her team.
By Sunny P.
Shelley was very professional and kind. Walked me thru every step and made it very easy. She was knowledgeable and made me comfortable right away.
By Gail R.