Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
87 reviews
Smart Loan AidSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart Loan Aid is here to guide you through the complex world of student loans. We provide educational resources and technology-driven guidance to help you understand and evaluate available repayment options.
Smart Loan Aid (smartloanaid.com) has 87 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 86 reviews with 5 stars · Clear filters
Dorian was great! Very helpful and didn't mind explaining everything as we went, as well as checking in with me. This has taken so much stress off of me and I am very grateful for this service and everyone who has helped me.
By Katherine W.
Shaq is incredible! So responsive, supportive and helpful. Very glad we chose this company to work with!
By Marisa P.
Smart Loan Aid made it so easy to get my student loan payment down to where it would be easier to pay. I know we couldn’t afford the original payments, and were so happy to find such an easy solution to help.
By Crystal G.
Shaquon “Shaq” is the absolute best. What ever awards there are to be given, she deserves them. She deserves everything good in the world. Hands down the most incredible employee this company has. I am forever indebted and grateful for her!
By Alexandra U.
Super helpful and was able to answer any questions and helped me with all of my concerns! Shelley was AMAZING! It’s so nice I can call her with any questions at any time!
By Nikki N.
Dorian, was very helpful to me and helping me get my loan out of default. So thankful for him and the program.
By Irene S.
The only time there nice and everything sounds good is when they want you to pay the fee once you pay the fee forget about it even exist, at least they called me to give me update
By Morenito S.
Response from Smart Loan Aid· Jun 11, 2026
We understand how frustrating it can be to wait for updates while your application is being processed, especially during a time when loan servicers are experiencing significant backlogs due to the high volume of borrowers enrolling in Department of Education programs. After speaking with you directly, we're glad we were able to clarify our role in the process and that these processing timelines are determined by your loan servicer and are unfortunately outside of our control. We also appreciate your acknowledgment that our team set clear expectations regarding the expected processing timeframe at the time of enrollment. Because application status updates come directly from the loan servicer, there are often periods where the borrower will not receive new information while their application processes. That said, we remain committed to supporting you throughout the process and will continue monitoring your file to help ensure a successful outcome. Thank you for giving us the opportunity to assist you.
Only one word described excellency from first time call to end. Im happy i called on time.everything fall on place that is when you know you are in the right track. I saw the announcements in my phone coming up more than i expected. Now i say like the old prophets God was there and i did not know it.
By Pedro William Sanchez Palau I.
