Smart Kids PlanetReviews of smartkidsplanet.com

Ordered on Dec. 4th 4 toys total $236, was told would be delivered Dec. 11th no tracking number, reached out Dec. 11 was told it would be delivered Dec. 11-12th no tracking number. Reached out Dec 12th was told it would deliver the 18th no tracking number. Reached out Dec. 16th for a tracking number, "cannot provide one if you don't receive by the 18th we will reopen a trouble report". Same exact 4 toys on amazon $84!! Total Scam

1. Easy to use website 2. Excellent selection of products 3. Easy ordering process. 4. Prompt shipping. 5. Wonderful Customer Care Leader, Donna Wilson, who went far above & beyond to promptly & totally satisfactorily deal with a pricing concern we had. Never saw such professionalism & concern for customer satisfaction. Simply outstanding!! 6. We will be back for more as our youngest grandson grows & is ready for more advanced STEM products!

Being a geographically distant Great Grandmother, I work hard to find unique toys for the "Great Grands". I rely on Smart Kids Planet to offer me a selection of great ideas. Their selections and the reviews from other gift shoppers allow me to purchase some wonderful, well-loved toys. I have purchased talking Teddy Bears, very tall robots, educational globes and a variety of other items. This makes my life a bit easier.

Total scam. They over charge for products listed on Amazon, and then buy you the product from Amazon as a gift so you can’t return it. the website should be shut down

My experience was identical to some of the other one-star reviews. Ordered a Christmas present for my grandson on Dec. 2. On December 8 I still hadn't received a shipping confirmation. I emailed twice, used the contact form, and finally called the customer service number to verify. All interactions were with "Donna". She told me, at first, that the order had shipped and would arrive Dec. 8 or 9. I asked for tracking and she managed to talk her way around that. Somehow, she couldn't provide that. When it didn't come by the 10th, I called and talked to her. She said it had shipped and was on its way. I asked why I hadn't received a shipping or tracking email. She said she'd check into it and get back to me. On Dec . 11th after no response, I called again and she said that it had shipped, then said it hadn't shipped but was 'on its way', somehow, and then that it would be here today! I asked for tracking and she said she'd email it, or that it had been emailed. I asked her to do it again. Nothing. Finally, I asked her to cancel the order and refund the money. She said she didn't know if she could do that because it had shipped. I said, if it has shipped, give me a tracking number--no dice. I realize now that as many have said, she (or someone else) might be ordering cheaper (in my case half price) toys on Amazon, marking them up and having them shipped from Amazon. When I said this, she swore that Amazon was only their shipping partner. I said that I wanted a refund. She said she'd look into it and see if it was possible. I said If I didn't hear back from her within a day I would file a claim with the credit card company. At that I had an email in my inbox within an hour saying that the order was cancelled and refunded. I am waiting to see if it goes through.. I would like to add that I have no idea if "Donna" is a woman stuck in an impossible situation. She was always courteous and apologetic. So it is possible that she is as much a victim as the customers who are being misled.

The team answered my email and fixed my order in a very quick manner. With it being Christmas time and in a rush, that was most helpful and I am grateful.

I thought I hadn't received a package even though the tracking # said it was delivered a week ago. Donna had the intuition to tell me that the company uses Amazon for delivery. I told her I don't order from Amazon. My daughter sends packages to my address from Amazon for when they come to Portland from NY for Christmas next week. There was one from Amazon unopened, so Donna, who is very patient and pleasant, waited until I opened that package. Lo and behold! The toys were in it! Donna had the instinct to give me information which made all the difference to solve the problem, and I'm so appreciative. Thank you, Donna!

Excellent customer service! Donna Wilson really is the best! I had a question regarding shipping and pricing. She responded to all of my emails immediately and provided answers to all of my questions. Best experience I have ever had.