Saturday, November 7, 2026 · Customer reviews of US businesses
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199 reviews
SmartDrawSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartDraw is a unified visual workspace that combines diagramming, whiteboarding and data into one enterprise-friendly app that teams use to get work done. SmartDraw Software has been in business for over 20 years. Today, more than 85% of the Fortune 500 and more than 250,000 public and private enterprises of all sizes around the world use SmartDraw to create visuals.
SmartDraw (smartdraw.com) has 199 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
199 approved reviews, newest moderated first
I have been using SmartDraw since 2016 and found it to be of the user-friendly programs to use on the market today. Keep up the good work, regarding updates and new versions. Thanks Mark
By Mark I.
I was fascinated by how easy and intuitive this software was to use. I simply opened the file and chose a template I felt represented our organization, and started filling in boxes, adding assistants, extensions, multiple supports. I ran three versions in less than 30 minutes for my side of the company. I have forwarded this software to our HR department so they can create the rest of our org chart for the balance of our company.
By Kevin K.
Really easy to use and very intuitive right from the off. I've used the product for years and whilst this is not a fully featured CAD product it allows the user to achieve pretty much everything s/he needs to produce project plans and process charts, etc. I have trained colleagues and friends to use this software and I can honestly say - on average - 10 minutes is all it takes before the user is up and running and producing what they need.
By David G.
SmartDraw is amazingly simple to work with in building figures for graduate work in college and the library, which is always being updated, gives the customer a wide range of topics. Topics that go from very technical, such as wire diagrams, instrument logic, building layout, etc., all way to Project Management.
By JB
Smartdraw is 100% effective for document creation on all platforms. Awesome templates free of charge, and my most effective ideation application every time!
By John S.
Fills in the gaps that exist in Visio. Layout is automatic, and what else can I say, that's the biggest issue with Visio. But, it's also so easy to share these diagrams with the team -- worth every penny.
By Consult with Mike, L.
I purchased the desktop version about a month ago and have been using it for laying out electrical details on a print. So far it is extremely easy to use and performs well. There are just a few things I would like to see them improve on. The support has been excellent. Every time I call I get immediate support and have been able to accomplish everything I need the software to do!
By Mike R.
SmartDraw is the best and easiest to use for effective charts of all kinds. Simple as that.
By Riaan D.
