Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
303 reviews
SmartCustomerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
303 approved reviews, newest moderated first
Very bad website. when I log out from Sitejabber my review will not show. disappointing
By MT B.
Response from SmartCustomer· Feb 16, 2023
Hey there. In an effort to show only the most relevant reviews, Sitejabber uses a Review Filter and algorithm that screens certain reviews. The filter isn’t perfect, but it is dynamic and always learning. You can learn more at https://www.sitejabber.com/faq#filter
sending in the end to sigh in... FFFF
By LIUBOMIR K.
Site Jabber is a great platform to share your reviews with others. The only problem I have is that fake reviews claiming that companies are great are allowed up on the site without having to prove that they are genuine customers. When those fake reviews go up they allow Finvesting to scam other people which is WRONG. Critical reviews are scrutinised My opinion also goes for Trust Pilot.
By Miss Gee B.
Response from SmartCustomer· Feb 16, 2023
Hello Miss Gee, thanks for the feedback. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved (although this may take time). Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
I wish I could give -5 starts or 0 stars. These guys are blackmailers. There is no way of handling fake bad reviews on SiteJabber. They will force and blackmail you to buy their premium plans to cope with bad reviews. Even they won't let you take your business listing of the SiteJabber instead they will blackmail you to buy their paid plans.
By Eva S.
Response from SmartCustomer· Feb 16, 2023
Hi Eva, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. Sitejabber combats fake reviews in a multitude of ways, including using complex algorithms to track the ever-evolving patterns of fake reviews, and deploying a moderation team that spot-checks reviews. While we highlight some awesome features on our paid plans, we do not blackmail anyone to do anything. You can always use Sitejabber at no cost. In the spirit of full transparency, business listings are made available so anyone can research any business.
find out at the END of your review - NO FACEBOOK = NO REVIEW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
By g.bain
Response from SmartCustomer· Feb 16, 2023
Hey there, sorry for the frustration this may have caused. All users can now sign up and log in with either Facebook, Google, or email to leave reviews.
Clothes are nothing like in the ad. Totally unwearable
By Colleen M.
Response from SmartCustomer· Feb 16, 2023
Hey Colleen, looks like this review was submitted for the wrong domain. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We don’t sell clothing of any sort. We kindly ask that you move this review to the correct domain. Thank you.
SCAM: first I top up 10 rubles, 7 days later asked for 25 rubles for withdrawal. and now can not withdrawal.
By Fiikar M.
Response from SmartCustomer· Feb 16, 2023
Hi, looks like you submitted this review for the wrong domain. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We are not involved in finance or currency in any way, so we kindly ask that you move this review to the correct domain. Thank you.
Reliable info provided by them They are reliable and it is not easy to post unverified reviews there. So that means the comments, reviews and ratings there can be trusted
By Ms J.
Response from SmartCustomer· Feb 16, 2023
Hello there. Thank you so much for leaving us a review. We’re thrilled you found Sitejabber a trustworthy site.
